Yanit Hernandez Email & Phone Number

Kennesaw, Georgia, United States

Welcome members as they enter and leave the YMCA.Greet, engage, and \ tour prospective members and program participants.Support membership operations through sale of memberships and program information.Directly handle and resolve membership concerns.Assit in program registration.Management of membership payments.Opening the branch on weekends.Turn on light, start computers and check in system.Clean and organize reception before the opening at 7:00 am.

República Dominicana

• Handle 80+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction• Memorized the company products and services to be able to answer customer question quickly and efficiently• Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer services software• Conversational in English and Spanish (able to meet all customer services requirements)• Able to provide account statement• Able to create and send a new gift card or a new card with the remaining balance inthe account. • AT&T Customer Support

Punta Cana, La Altagracia, Dominican Republic

• Answered inquiries about to hotels services, guest registration, and travel directions or make recommendations regarding shopping, dinning, golfing and entertainment• Helped customer with special request, dinner reservations and amenities• Arranged reservations for restaurants, spas,shows and special events• Made courtesy calls to ensure that the needs and request of hotel guests are met,and that each guest has a memorable stay• Provided answers to the guests seeking suggestions and resolving problems• Elaborated releases and making sure customer agree to sign them when needed• Provided information about local features such as shopping, dinning, nightlife andrecreational destinations.

Punta Cana, La Altagracia, Dominican Republic

• Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.• Greeted an average of 100+ guests per day at the door and escorted them to their tables.• Organized and scheduled reservations for the customers daily (Theme restaurants)• Accommodated guests according to their needs, including providing child booster seats and ensuring customers with wheelchairs felt comfortable.