• Team Lead of the client operations team (22 employees), which gives service to over 400 customers worldwide, including Fortune 500 companies( AT&T ,Bank of America ,Target,Intel ,Disney ,Best Buy, etc).• Responsible for global technical operations for international customers, managing customer care support engineers in a 24x7 Network Operations Center ensuring that SLA/OLA are met and that quality targets are reached and maintained (SaaS/OnPrem).• Management and supervision of strategic projects,connecting between wide ranges of business functions such as: Product, Support tiers (1st, 2nd, 3rd) R&D and Customer Success.• Supervise collaboration between the IT and R&D following development & implementation of unique designs.• Familiarity with SQL to store, organize, retrieve, and manage data for analysis purposes .• Performing analysis and debugging tasks, using knowledge of PHP, SQL, ActionScript ,JavaScript,XML and web debugging tools such as as Fiddler/Charles.• Set strategies, annual work plans and KPIs according to ITIL methodology.• Implement systems, technologies and processes to maximize efficiency.• Recruit new employees, implement work procedures, mentor and lead to achieve set targets.• Ensuring work is coordinated and delivered on time to a high standard of accuracy and quality.• Providing dedicated technical support to strategic customers via telephone, email, LiveMeeting and other means of electronic communication to troubleshoot the technical problems

• Guidance and training of service and integration personnel regarding electronics, electricity, failure debugging and troubleshooting.• Planning of sub-systems engineering (motion, ink, UV, safety, etc).• Electric PDU design engineering for industrial digital printer.• Integration supervisor for software, hardware and mechanics.• Involved in machine preparation for international standards certification: UL & CE.• Examination of electronic cards’ prototypes. Execution of engineering and wiring design.• Working with subcontractors and third party suppliers.