Yaniv Friedman Email & Phone Number

Israel

* Investigating a variety of customer issues – front-end, back-end, and integration-related issues; understanding customers’ pain points, difficulties and failures.* Troubleshooting issues with external integration using Logs Tracking Systems and various API requests (RESTlet, SOAP, etc.) using Postman.* Solving technical and user-oriented issues on the spot or escalating them to Product and R&D teams via Jira ticketing system. Facilitating communication between end-users and developers to optimize app usability and functionality. * Prioritizing technical issue resolution based on customer value and impact on overall user experience. * Writing technical content and knowledge base articles.* Developing interanl tools in Python to facilitate internal procedures.

Israel

* Customers Onboarding – training, understanding customers’ needs and pain points and escalating issues to Product and R&D teams based on customer value and overall impact. * Customer Support – solving usage-related issues on the spot or escalating them to Technical Support Lead.

Israel

* Proficiently addressed technical inquiries and issues via online and telephone channels, ensuring a comprehensive grasp of product-related technical challenges and providing swift, effective resolutions. Consistently exceeded call volume targets.* Delivered expert technical support to a diverse customer base, encompassing both individual consumers and businesses. Effectively resolved numerous hardware and software-related problems in strict adherence to company protocols, consistently enhancing the overall customer experience.

Haifa, Israel

* Proactively reaching out to potential clients with the aim of securing business deals.* Proficiently managing customer inquiries through both face-to-face interactions and telephone communication.* Effectively conveying comprehensive information regarding available offers, tailored to individual customer requirements, in a highly informative manner.

Professional Course, Customer Success Management

Copywriting