Yaniv Mazor Email & Phone Number

Los Angeles, Ca, Us

Plan, monitor and manage live streaming of sports events, concerts and gaming tournamentsWork with external partners such as event technical production teams, cinema and drive-in venues and network providersDefine, deploy and manage security protocols, services and infrastructure to ensure continued high-security operations and certifications with major Hollywood studiosLead in finding and resolving technical problems across all aspects of the MetaMedia Entertainment Network with the aim of providing a 99.99% service availabilityMonitor and manage the operations and deployment of software and hardware component of the service on an ongoing basisDefine and track performance metrics and operating costs across the networkWork with software development and service vendors to correct under-performingcomponents and scalability chokepointsWork with stakeholders on the expansion of the networkOrganize and lead meetings with senior executives

Santa Monica, California, United States

First responder, triage agent, incident commander, and fixer for anything from server, network, and other infrastructure related problems, to in-game issues, internal incidents, incident review, and more.Multitasking to proactively & reactively address issues affecting players and service.Communicate emergent issues both internally and with players globally.Handle technical and process improvement projects across a wide array of subjects.

Pasadena, California

Manage a full Tier 2 Support Team.Create documentation for internal and external use.Have weekly meeting with my team for training, documentation review, and going over issues.Support internal network.Monitor deployed robots using video, custom interfaces, shell and data. Learn and understand the different errors that can occur with the kitchen assistants, and how to clear the errors to resume normal functioning. Respond to issues raised by customers in a manner that maintains the throughput of kitchens and respects the cooks. When necessary, remote control the robotic arm to clear issues and resume normal functioning. Participate in throughput testing. Provide data-driven insights on ways to improve the monitoring product and the robotic assistants.

Utilize internal ticket tracking systems to resolve tickets from internal and external requests.Monitor all production networks, servers, applications and services and respond to alerts according to standard processes.Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.Collaborate with various technology teams for issues resolution.Communicate with IT stakeholders on the statuses of issues.Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs.Create and maintain knowledge base articles, policies and procedures.Execute documented run books as documented for diagnosis and remediation of issues.Fully document and communicate shift-turnover reports.Staff the 24x7 Network Operations Center.Other duties as assigned by management.

Monitor multiple application and hardware tiers to ensure uninterrupted service to the network.Monitor data center and network performance and provide performance statistics and reports.Interpret alerts and metrics from monitoring tools, prioritize them, perform basic troubleshooting, and escalate as needed.Diagnose, report, and document hardware and software infrastructure problems timely and accurately.Receive and respond to incoming calls, pages, text messages and/or e-mails regarding network connectivity problems, server problems, or other data center issues.Work closely with internal departments, including Production Operations, Implementations and Client Support, as needed to maintain a highly available infrastructure.Respond to outages in accordance with business continuity and disaster recovery plans.Escalate issues according to designated “Run books”.Work with Production Operations teams to recommend, schedule, and perform improvements, upgrades, and repairs.Documenting incidents and response procedures.Identify processes and/or procedures that should or could be improved and report those to management

Regularly monitor environmental conditions within the data center.Take power readings using a clamp meter.Install and configure various operating systems(Centos,Ubuntu,Windows), manually , or with PXE.Troubleshoot Hardware issues. Use internal tools to identify and mitigate the impact of DDOs attacks.Package client equipment for shipping.Rack and cable servers, switches PDUs , etc.IPMI and network configuration Monitor and control access to the Data Center to prevent unauthorized access.Communicate directly with clients. Troubleshoot problems with our AC units.