Yanji Lama Email & Phone Number

I am a client-centric residential real estate agent and home improvement advisor with 17 years of experience providing unique insights into the home buying and selling process. I approach each project with expertise, empathy, and enthusiasm, leading to a clear understanding of client needs. I also conduct market research, collaborate with third parties, and deliver targeted guidance on residential renovations, ensuring a positive client experience.

Listed skills include Customer Experience, Design, Project Management, Customer Satisfaction, and 3 others.

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  Award-Winning Residential Real Estate Agent

  Century 21 Redwood Realty

  Jan 2004 - Present - Northern Virginia

  Residential Real Estate, High Performer, and Sales: Personally generate $3M–$6M per year in residential property sales, consistently achieving entry into the Northern Virginia Association of Realtors (NVAR) Top Producer’s Club. Client Rapport, Relationship Building, and Cross-Functional Collaborations: Establish positive rapport and trust with prospective clients, advocate for their interests, and collaborate with third parties to meet their needs, leading to client satisfaction and future referrals. Residential Design, Home Staging, and Renovation: Recommend interior and exterior design upgrades to sellers, including kitchen, flooring, lighting, deck, and patio renovations. Liaise with a staging expert to solidify design recommendations for clients. Market Landscape Analysis and Presentations: Deliver presentations related to listings and provide comparable market analysis reports to buyers and sellers. Team Coordination, Project Management, and Art Direction: Schedule photo shoots of homes—with 3-D imaging and aerial shots of properties—and direct providers on which aspects of the home and community to highlight. Event Management: Coordinate home showings/inspections, conducting virtual walkthroughs when clients are unavailable in person.Priority Management and Process Optimization: Manage multiple competing priorities, meeting all contractual deadlines and ensuring seamless transactions.Stakeholder Management and Strategic Account Growth: As member of highly selective Cartus Global Relocation Services’ “A” team, collaborate with multiple internal and external stakeholders to grow business with large organizations, such as USAA, Exxon Mobil, and Oracle. Project Management, Residential Design, and Residential Additions: Oversaw major $25K renovation for client on a detached home, which involved upgrades of 3 full bathrooms and the kitchen, a new roof, wood floor installation, deck repairs, and exterior siding replacement.

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  University Of Michigan

  Communication And Media Studies