Yan Ni Email & Phone Number

Moonah, Tas, Au

Adelaide, South Australia, Australia

• Delivered high-quality customer service, resolving inquiries and ensuring client satisfaction. • Supported administrative duties such as inventory management to ensure efficient store operations. • Assisted in marketing initiatives by executing in-store promotions, boosting sales engagement. • Cultivated a positive shopping experience by providing product knowledge and personalised support.

Adelaide, South Australia, Australia

Key AchievementsGrew followers from 0 to 1000+ within the first two months of launching the business.Increased organic leads conversion rate from 10% to 30% by implementing a CRM planSignificantly boosted brand visibility and engagement through tailored content strategies.Key ResponsibilitiesDevelop marketing and content strategy, created and oversaw marketing campaigns.Publishing content across multiple social media platforms using tools like Buffer.Managed video editing, copywriting, and image creation with Canva, Photoshop, Premiere Pro, and CapCut.Utilised HubSpot as the CRM tool to track customer interactions and engagement.

North Adelaide, South Australia, Australia

Contributed over 70 hours of dedicated volunteer service at the Royal Adelaide Show, delivering personalised support and enhancing visitor satisfaction.Demonstrated a particular aptitude for engaging with children and their guardians, fostering a warm and inclusive atmosphere. Praised for a proactive and effective approach in assisting patrons, consistently ensuring a positive and memorable experience for show attendees.

Adelaide, South Australia, Australia

Effective Lead Conversion: Generated over 1,340 leads through precision-targeted Meta ad campaigns, effectively converting engagements into sales opportunities.Budget Management: Strategically managed a budget of $28,364, optimising spend to maintain a cost-per-lead of $21.17.Enhanced Engagement: Achieved a substantial reach and an optimal click-through rate, significantly boosting visibility and interaction rates across campaigns.

Adelaide, South Australia, Australia

Managed daily administrative tasks, including preparing paperwork, compiling daily reports, and ensuring smooth operational workflows.Achieved over 95 NPS by delivering exceptional customer service, showcasing strong customer relationship management skills.Contributed to a high-performing team, consistently achieve sales targets, thereby enhancing overall team performance and customer satisfaction.

Adelaide, South Australia, Australia

Keyword Research Efficiency: Identified and integrated 30+ strategic keywords that led to a 20% increase in page views.SEO Training Impact: Implemented learnings from SEO workshops that contributed to a 10% rise in organic traffic.Content Optimisation: Assisted in revising 10+ articles for SEO, which improved search rankings for half of the targeted keywords.

Adelaide, South Australia, Australia

Participated in the planning of over 10 language and cultural exchange events, enhancing participant engagement and cross-cultural communication.Actively identified and delivered personalised support during events, fostering a conducive environment for attendee interaction.Collaborated closely with supervisory staff and peers through feedback mechanisms to address and swiftly resolve issues, significantly improving the customer experience.

Beijing, China