Yannick D. Email & Phone Number

London, England, United Kingdom

• Developed a comprehensive knowledge base of hardware, software and applications introduced to the trust• Contributing to the development of process mapping plans that measure patient journey effectiveness through experimental design• Distributing hardware with relevant applications installed across the trust• supported over 2000+ users across 2 sites in a team of 2• Software and hardware troubleshooting • Wi-fi surveying network devices• reporting and documenting weekly findings • Working with internal systems team to improve app functionality and user experience• Providing service desk support• Arrange 1-1 sessions and group demos presenting new software• Coordinate meetings, including room bookings• Collaborate effectively with the team• Auditing of hardware distributed within the trust• Auditing of users who need access to software and applications• Producing spreadsheets on Microsoft Excel• Producing presentations on Microsoft Powerpoint• Floorwalking departments providing general IT support

London, England, United Kingdom

• Developed a comprehensive knowledge base on applications and software needed for department• Identified high risk breaches within patient details• Analysed, evaluated, and validated diagnostic breaches• Coordinated patient bookings for scans• Produced appointment letters to send to patient homes• Handled patient enquiries in call center

London, England, United Kingdom

Outcoming clinics at the end of each day, escalating any DNA and or cancellations Checking patients’ results 24hrs before TCI date, escalate positive and indeterminate results to specialities as outlined within the standard operating proceduresContacting any patients who are positive and advising the next step

London, England, United Kingdom

Providing first class customer service in places such as The Royal Ascot and Windsor Racecourse Boosting and encouraging team member’s moraleGive outstanding customer service to ensure that customer needs are not only met but exceeded.

Bachelor'S Degree, Law, Second Class

Activities and Societies: Member Representative of African Caribbean Society & student union

Education record