Yannick Heiniger Email & Phone Number

• Hands-on delivery management experience covering the full project initiation and life cycle: lead management, qualification for the bid/financing, drive solutioning and staffing, client management, delivery and execution governance. Accountable for delivery from financial, sourcing, development and business perspectives• Run multiple delivery streams and clients, to ensure governance at top management level and conduct governance project meetings and identify successful and unsuccessful project factors and gaps• Lead implementation of the solutions from establishing project requirements and goals to solution "go- live"• Work closely with multi-disciplined teams offi product owners, architects, engineers, and quality assurance to drive estimates, delivery plans and retrospectives. Identify and manage engagement risks and flag major issues early• Hands-on management of delivery stream along with management & growth of a team of Technology Delivery Managers - providing coaching, mentoring and development support to drive up delivery capability across the department• Participate in the full cycle of pre-sales activities

Transformation• In charge of transformation and offshoring initiatives including process organisation that include the transfer of processes and activities from Switzerland to offshore/neashore locations, to support and track technical team transformation as well as Third-party management• Documentation and process definition • Change & implementation management. Define and plan the end-to-end change approach accurately. Manage the end-to-end components of the change journey, including defining and implementing the necessary mitigation plan for any risks/issues.Project management• Infrastructure project management• Cost management and control• Relationship management between IT Operation and Software Delivery teams• Drive sustainable growth. Engage with colleagues to offer commercially viable, sustainable proposals aligned to HSBC's strategy. • Translate business objectives into high level project and programme plans, agrees priorities and set out roadmap for project delivery. Customer/stakeholder management• Communicate effectively with a wide range of project stakeholders and partners, ranging from engineers to executives.• Customer focus. Promote and prioritise decisions or actions according to customer needs, encouraging others to do the same.• Strengthen stakeholder relationships. Use relationship management skills/tools to responsibly influence decisions and stakeholder advocacy.• Effectively engage customers, colleagues, and stakeholders to build a trust- based relationship and deliver a connected service. Leadership and teamwork• EMEA lead for the project management team (Portfolio management, team management and organisation for a team of 3)• Infrastructure delivery lead for an internal team• Coordination, support and coaching of an offshore team / Deputy manager of a team of 9 project managers

Team leader for a team of 11 for the desktop migration to Windows XP for HSBC Private Bank SwitzerlandLeading roll-out process for the migration of the European sites (Channel Islands, Paris, Luxembourg,...) incl. Reporting, analysisLeading the laptop migration to Windows XP In Charge of servers migration into an AD DomainIn charge of the encryption project for the whole department's data2nd level support, follow-up and customer satisfaction surveySoftware delivery

Active participation for a migration in a banking context. Main and dailyy task :- Servers migration- Applications migration - New server instalation and integration- In charge of the system aspect for several project

Management of the IT department (including budget planning and team management)Integration and management of new infrastructures for new companiesManaging a « Shared Services » system for 5 companies (120 workstations – 5 sites)Implementation, management and maintenance of the workstations, servers, and networkIn charge of purchasesManaging 3rd party contractorsLeading of internal projectsSupport agreement

·Implementation, management and maintenance of the workstations, servers, and network·User Support

Es, System Engineering, Economics, Programming, Database Mgnt,...

Microsoft Certified Professional, It