• To develop and grow strong relationships to communicate with all levels of the business. • To optimize the efficiency of the Team by improving and streamlining processes.• Supervision and co-ordination of Service Desk Engineers including daily assignments and team management.• Ensure that all engineers are delivering the best ticket and telephony quality possible and reducing escalations• Proactively monitoring & ensuring progression of all tickets.• Proactively… Show more • To develop and grow strong relationships to communicate with all levels of the business. • To optimize the efficiency of the Team by improving and streamlining processes.• Supervision and co-ordination of Service Desk Engineers including daily assignments and team management.• Ensure that all engineers are delivering the best ticket and telephony quality possible and reducing escalations• Proactively monitoring & ensuring progression of all tickets.• Proactively identifying areas of service improvement • Responsible for Training and Development of the team• Setting project goals and coming up with plans to meet those goals• Maintaining project timeframes, budgeting estimates and status reports• Managing resources for projects, such as computer equipment and employees• Coordinating project team members and developing schedules and individual responsibilities• Implementing IT strategies that deliver projects on schedule and within budget• Using project management tools to track project performance and schedule adherence• Conducting risk assessments for projects• Organizing meetings to discuss project goals and progress Show less

Developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. Answering client queries and identifying new business opportunities among existing customers within the central and western African region.Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to… Show more Developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. Answering client queries and identifying new business opportunities among existing customers within the central and western African region.Identifying hardware and software solutions.Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.design database infrastructure and monitor and troubleshoot database systems for the company. Show less

Analyze and evaluate the company's IT systems to help them meet their business objectives. Our primary duties include analyzing and diagnosing a company's IT infrastructure, understanding a client's business needs, and designing and implementing a technology solution.

Write, edit, and distribute content, including publications, press releases, website content, annual reports, speeches, and other marketing material that communicates the organization's activities, products and/or services. Respond to media inquiries, arrange interviews, and act as a spokesperson for the organization.

My responsibilities include overseeing internal operations, helping to build strong students relationships, maximizing the students operating performance, and helping to achieve the organisation financial goals.Assisting international student with any issues regarding admission procedures and application.Assisting students with appeals.

Installing and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyDesign database infrastructure and monitor and troubleshoot database… Show more Installing and configuring computer hardware, software, systems, networks, printers, and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyDesign database infrastructure and monitor and troubleshoot database systems for a company or enterprise.Runs Database query for the clients.Working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer and Canon Printers, installing and setting up. Show less

Executes test cases under varying circumstances.Works with the development team to correct bugs and errors.Performs manual testing and writes code for automated tests when needed. Determines what to test and prioritize the task.Compare actual and expected results.Write scripts to perform the automation process.Performs automated regression tests after every update and release of a new software version.Maintains a defect life cycle.Run various tests on… Show more Executes test cases under varying circumstances.Works with the development team to correct bugs and errors.Performs manual testing and writes code for automated tests when needed. Determines what to test and prioritize the task.Compare actual and expected results.Write scripts to perform the automation process.Performs automated regression tests after every update and release of a new software version.Maintains a defect life cycle.Run various tests on software to ensure it meets all standards and guidelines and ready to be marked to consumers.Identify issues and run debugging programs as needed.Generate reports.Worked with software developers to correct issues and upgrade databases as required.Evaluate new and existing programs to identify and help remove bugs, glitches, and other user experience issues.Responsible for doing cross (browser testing and ran through those tasks quickly and effectively, delivering results on a consistent basis.Activated on general social media design, as well as remarketing newsletters/mailers and any other general design requirements needed internally for the company. Demonstrated his proficiency through tasks - using the Adobe Creative Suite.Worked as a productive and positive team member to design, code, test, report, and debug operations.Managed front-end development in the company’s Portfolio Analyst.Successfully identified, diagnosed, and fixed website problems, including broken links, typographical errors, and formatting issues.Helped to achieve a consistent look and visual theme across the website by promoting uniform fonts, formatting, images, and layout.Worked to assess competing websites in regard to content, look, and feel. Evaluated and became knowledgeable in new standards, technologies, and trends in website development. Show less

Inbound, outbound calls assistanceResolve customer complaints via phone, email, mail, or social media.Use telephones to reach out to customers and verify account information.Greet customers warmly and ascertain problem or reason for calling.Cancel or upgrade accounts.Assist with placement of orders, refunds, or exchanges