Yannick Smith Email and Phone Number

• Provided consulted sale skills to educate, retain, and upgrade customer on products and services• Diffused irate customers by way of actively listening, probing and identifying ways to retain the customer• Refined. customer solutions by transitioning from the save to upgrading business customers to products and services• Provided exceptional services all types of calls, (technical, escalations, billing, and requests for disconnects)• Adhere to productivity metrics to ensure all inquiries and concerns are handled in a timely and efficient manner• Served as an Escalation Team Lead for high level customer related issues and used as a platform to upgrade products and services• Efficiently and accurately managed a large volume of customer applications in several billing systems.• Strategically provided appropriate resolutions that were optimal solutions for a valued customer base.• Keying orders into Icoms, CSG, and salesforce. • Successfully handled irate customer complaints related to their products and services.• Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required• Served as an Escalation Team Lead for high level customer related issues and used as a platform to upgrade products and services• Efficiently and accurately managed a large volume of customer applications in several billing systems.• Strategically provided appropriate resolutions that were optimal solutions for a valued customer base.• Keying orders into Icoms, CSG, and salesforce. • Successfully handled irate customer complaints related to their products and services.• Partnered closely with several internal departments such as billing operations, credit, collections, and other entities as required

Customer service role troubleshooting and resolving customer technology and service issues, including repair, billing, and accounts. A tech-savvy problem solver who can multitask to repair a variety of services and equipment. SMB Tech Support Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

• Ensured ordering, receiving, preparation, conditioning and displaying of merchandise was done in accordance to Food Lion policies• Effectively maintained department operational figures, gross profit, shrink, wage percent and supply cost to Food Lion• Created a high morale department through training and delegating responsibilities and following up on assigning work schedules• Interacted face to face with customers providing friendly selling approach and ensuring customer had a positive shopping experience. • Ensured the department was properly maintain through cleanliness, sanitation, merchandise rotated accordingly.• Supervise agents to ensure a high level of customer satisfaction, professionalism, and courtesy.• Perform cashier functions all sales will be processed in accordance with existing policy and procedures• Created a high morale department through training and delegating responsibilities and following up on assigning work schedules.• Interacted face to face with customers providing friendly selling approach and ensuring customer had a positive shopping experience. • Assist in shipping and receiving merchandise.• Maintain merchandise presentation by following established standards, including display shoe guidelines and SKU checking

• Maintains a safe and orderly storage arrangement for all items handled.• Load products for the satellite locations and customers daily.• Receives purchased goods and raw materials from vendors and satellite warehouse.• Builds pallets and orders as needed and directed to support successful order fulfillment.• Assists with the daily housekeeping and maintenance of warehouse grounds.• Adheres to all policies and procedures relating to product age and quality.• Completes associated paperwork and other duties as assigned.

• Responsible for shelves and displays product according to company standards, as well as rotates product in assigned accounts.• Develops good customer relations.• Cleans equipment and maintains backroom storage areas in orderly fashion.• Determines next day order for delivery other duties as assigned.