Yannick Crawford Email & Phone Number

United States

Bahrain

As a dedicated Information Technician in the United States Navy, my journey has been one of continuous growth and technical excellence since joining in January 2022. Stationed in the dynamic and strategic location of Bahrain, my role has encompassed a diverse range of responsibilities.Within this position, I have been entrusted with crucial tasks, including the administration of both LAN and WAN networks, software installations, upgrades, and comprehensive computer hardware maintenance. My expertise extends to proficiently managing database systems and swiftly resolving any issues that arise, utilizing my adept diagnostic and recovery techniques.Moreover, I take pride in providing unwavering administrative support for essential electronic record-keeping systems, ensuring their seamless operation. My commitment to empowering fellow Navy personnel through comprehensive computer and telecommunications training has been paramount in fostering a knowledgeable and proficient workforce.Furthermore, I've had the privilege of leading and mentoring junior Navy Information Systems Technicians, guiding them towards achieving their full potential in our department. This role has amplified my passion for teamwork and honed my leadership capabilities.In this challenging and ever-evolving environment, I remain resolute in my pursuit of excellence, consistently contributing to the Navy's mission with unwavering dedication and technical prowess.

Norfolk, Va

During my tenure as an Electronic Technician in the US Navy from November 2019 to October 2020, I was stationed in Norfolk, VA, where I honed my expertise in various critical areas. My proficiency extended to navigating both Windows Desktop and Apple Operating Systems with ease, along with an in-depth understanding of Microsoft Office Applications, Windows Active Directory, Group Policy, Office 365, and SharePoint Cloud Services.One of my core strengths lies in troubleshooting Routing and Switches, a skill that proved invaluable in maintaining seamless network operations. I actively applied my technical acumen to design and configure networks, ensuring high-speed data transfers that led to a remarkable 10% improvement in workstation performance on average.Throughout this experience, I demonstrated not only a strong command of technical concepts but also a keen analytical mindset. These attributes enabled me to take on challenging tasks with confidence, consistently achieving successful outcomes. My time as an Electronic Technician in the US Navy allowed me to contribute significantly to the efficiency and reliability of critical systems, which has further fueled my passion for excelling in the field of technology.

New York, United States

As a Level 4 Field Technician at Spectrum, my time from September 2017 to October 2018 was dedicated to providing top-notch services in New York, NY. I took great pride in my role, excelling in various aspects of cable TV and internet services for both residential and commercial properties.My responsibilities encompassed the installation, repair, and maintenance of cable TV and internet services, ensuring that customers enjoyed uninterrupted connectivity. I skillfully inspected and laid ground cable, efficiently handling repairs for both ground and aerial lines. My keen eye for detail enabled me to identify telephone poles and towers in need of repair or replacement, contributing to the overall reliability of the network infrastructure.In addition to troubleshooting and repairs, I proactively engaged in preventative maintenance and system upgrades. By staying ahead of potential issues and implementing necessary enhancements, I contributed to enhancing the system's performance and customer satisfaction.Throughout this experience, I fostered strong relationships with clients, demonstrating exceptional communication and problem-solving skills. My dedication to delivering reliable services and my passion for technology made this role at Spectrum both fulfilling and rewarding.

During my tenure as an Advanced Service Technician at Altice Communications from March 2009 to September 2017 in Bronx, NY, I gained extensive expertise in delivering top-notch technical service and proficiently resolving issues related to operating systems, computer networks, and VOIP. As part of my responsibilities, I had the privilege to impart my knowledge to new associates by conducting comprehensive training sessions on company systems and software, utilizing engaging computer-based training (CBTs) modules.A vital aspect of my role involved handling escalated customer support requests, wherein I served as the primary point of contact. I took immense pride in providing prompt and efficient remote and onsite services to our valued managed service clients, ensuring their complete satisfaction. Effective communication played a pivotal role in my daily interactions, especially when tackling complex technical matters, both with clients and fellow team members.Throughout my time at Altice Communications, I consistently demonstrated a dedication to delivering exceptional service and troubleshooting skills, contributing to the seamless functioning of our technical operations.

Bachelor Of Science - Bs

My educational experience at the University of Maryland Global College in Bahrain was truly transformative. Pursuing my Bachelor.

Education record

During my educational journey at Westchester Community College in Valhalla, NY, I thrived in the field of Engineering Science..

Education record

As an Electronic Technician in the US Navy Reserve, stationed at Great Lakes, IL, in 2017, my educational experience was nothing short.

Bachelor Of Science - Bs, Cybersecurity

Bachelor Of Science - Bs, Cybersecurity