Yannick Grenon Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Vaudreuil-Dorion, Quebec, Canada

Quebec, Canada

Montreal, Canada Area

- Assist all level 1 agents with more complex troubleshooting; providing support, trainningand/or coaching when required.- Handle level 2 escalated calls in critical situations.- Create, document and animate training sessions for Videotron new products, services,and software for level 1 agents, level 2 colleagues, supervisors, and other Videotronemployees.- Declare minor and major outages affecting Videotron customers and services andfollowing up with required department.

Montreal, Canada Area

- Perform extensive analysis, installation, configuration, training and troubleshooting onall Videotron products and services for businesses including; telephony service, answeringmachine service, internet connectivity, static IP routers, DHCP routers, web hosting,internet security, computer security, email configurations, Office 365, television service,mobile internet service, mobile phone service, SMS/MMS, wifi hotspot, Videotron;website, webmail, customer center website, customer center application, wifi applicationand VOIP application.- Perform basic analysis, installation, configuration, training and troubleshooting oncustomer equipments using Videotron services including; answering machines, VOIPsystems, PBX, PRI, fax, interact machines, ATM machines, static IP routers, DHCProuters, computers, telephones, IP telephones, cellphones, tablets, surveillance cameras,email software, music players, speakers.- Follow strict security procedures and policies while attaining company objectives, andmeeting customer SLA agreement terms.

Montreal, Canada Area

- Perform extensive analysis, installation, configuration, training and troubleshooting onall Videotron products and services for residential customers including; telephony service,answering machine service, internet connectivity, DHCP routers, internet security,computer security, email configurations, television service, mobile internet service, mobilephone service, SMS/MMS, wifi hotspot, Videotron; website, webmail, customer centerwebsite, customer center application, wifi application, video on demand service andillico.tv .- Perform basic analysis, installation, configuration, training and troubleshooting oncustomer equipments using Videotron services including; answering machines, fax, DHCProuters, computers, telephones, cellphones, tablets, surveillance cameras, email software,music players, speakers.- Thoroughly document customer requests, concerns, complaints, issues, and issueresolution in ticketing software, and handle start to finish communication with the user,escalating the ticket to required department if necessary and doing a follow-up with allinvolved parties until issue is resolved.- Handle high volume calls.

Montreal, Canada Area

- Recruiting, selecting, orienting, training and appraising of employees.- Dealing with customer queries and complaints.- Maximizing profitability and meeting sales targets, including motivating staff to do so.- Ensuring compliance with corporate, legal, health and safety legislation and policies.- Preparing promotional materials and displays while utilizing store floor to it's maximumpotential respecting negotiated contracts with suppliers.- Liaising with all CoucheTard departments including; head office, marketing, IT,coordinator, warehouse and all store suppliers.- Manage all store operational requirements.- Schedule regular team meetings, gather team feedback, and set sales goals.- Ensure availability of products by ordering, receiving, merchandising and maintaininginventories.

Certificat De Gestion De Projet Google, Project Management, 95%

Attestation Collegial Studies (Acs), Cisco Certified Network Associate Ccna

Cisco Certified Network Associate (CCNA) confirms the ability to perform basic installation, configuration, operation and troubleshooting.

Attestation Collegial Studies (Acs), Information Technology Client Support

- Hardware, software and networking. (Installation and troubleshooting) - Network operating systems. (Installation and configuration.

Attestation De Spécialisation Professionnelle (Asp), Lancement D'Une Entreprise