Yannick Houle Email & Phone Number

• Act as the initial point of contact for 35 companies requiring technical support, delivering timely and effective assistance.• Utilize advanced diagnostic techniques and insightful questioning during remote troubleshooting sessions.• Analyze customer-provided information meticulously to ascertain the most suitable resolution for identified issues.• Execute troubleshooting procedures proficiently across a range of mobile devices, phones, printers, and other computer and… Show more • Act as the initial point of contact for 35 companies requiring technical support, delivering timely and effective assistance.• Utilize advanced diagnostic techniques and insightful questioning during remote troubleshooting sessions.• Analyze customer-provided information meticulously to ascertain the most suitable resolution for identified issues.• Execute troubleshooting procedures proficiently across a range of mobile devices, phones, printers, and other computer and telecommunications equipment. Show less

Montreal, Quebec, Canada

• Provision new iOS devices and facilitate application installations as necessary.• Oversee and maintain user devices utilizing Microsoft Endpoint Manager Admin Center for efficient management.• Administer user accounts, group memberships, and access rights for Verizon accounts (north America)• Develop comprehensive documentation and instructional materials to educate users and colleagues on technical procedures and best practices.

Montreal, Quebec, Canada

• Install and set up audiovisual equipment such as projectors, displays, speakers, microphones, and video conferencing systems.• Configure audiovisual systems to meet the requirements of various events, presentations, or meetings.• Provide technical support and assistance during events, including troubleshooting issues with audio, video, or presentation equipment.• Maintain and repair audiovisual equipment, performing routine maintenance tasks to keep systems in optimal condition.

Montreal, Quebec, Canada

• Prepare new workstations and install applications on employee PCs as needed.• Troubleshoot users’ workstations, ios and android devices.• Create documentation and materials to help educate both users and fellow team members on technical aspects.• Promote awareness of information security issues among staff and ensure that they understand and adhere to systems security policies and procedures.

Saint-Hubert, Quebec, Canada

• Processed orders and administered stock control.• Trained and supervised employees.• Ensured quality objectives and delivery deadlines were met.• Maintained warehouse equipment and documentation.

Saint-Bruno, Quebec, Canada

Google It Support, Information Technology, 95%

Activities and Societies: This course is the first of a series that aims to prepare you for a role as an entry-level IT Support.

Business Management, Business Administration And Management, General

General, General Studies