Yannick Mailloux Email & Phone Number

Denmark

Alsvej 1, 8940 Randers Sv

Responsibilities: ▪ Provided first-line technical support for international service partners, including troubleshooting, warranty claims, and incident response.▪ Collaborated with Business Development Managers to align technical solutions with commercial objectives.▪ Conducted technical training sessions and created support documentation to address client needs.▪ Performed onsite troubleshooting in international markets, ensuring the resolution of complex technical issues under pressure.▪ Managed aftersales inquiries, spare parts quotations, orders, and warranty claims globally, contributing to the company's market expansion.Results: ▪ Helped transform the French-speaking market into a profitable region by providing tailored support to clients and partners, improving market performance.▪ Reduced equipment downtime by delivering effective remote troubleshooting solutions and guiding onsite technicians to resolve product failures.▪ Enhanced global service operations by relaying critical information to R&D, ensuring swift resolution of construction failures and improved product reliability.▪ Contributed to the company's global market expansion through efficient management of aftersales services, including handling warranty claims and spare parts orders.

Hurup, Thy

I had the opportunity to work at Idealcombi A/S under a "virksomhedspratik"​ agreement answering directly to the Technical Manager. I resigned from my "virksomhedspratik"​ agreement in order to actively find a permanent employment opportunity, after the company hired another candidate who's qualifications where more matching the company's desire for the position.

Karl Bjarnhofs Vej 13 7120, Vejle Øst

Both my Bachelor Internship and Final Project were made in collaboration with DETECH Development Aps located in Vejle. They were oriented toward the elaboration of a suitable development framework and Project Management model to suite the upcoming development of a solution oriented to Health Care institutions. I also provided assistance with the testing and assembling of products developed by the company.

Hinnerup

As a production employee my main activities consisted in the for assembly and test of marine monitors. I also provided support of other product´s IT oriented.

Greenwood Nova-Scotia, Canada

Meteorological Technicians observe, brief on and forecast weather conditions in support of operations at Royal Canadian Air Force Wings and Squadrons, on Royal Canadian Navy Ships at sea and in Army facilities.Their primary responsibilities are to:Observe and record surface, marine and upper air weather conditionsProcess, analyze and interpret meteorological informationOperate and maintain specialized meteorological instruments and equipmentBrief wing, ship and land unit personnel on actual and expected weather conditionsForecast weather conditionssources: http://www.forces.ca/en/job/meteorologicaltechnician-10#info-1

Weapons Technicians maintain and repair weapons, weapons systems and ancillary equipment. They are members of the Electrical and Mechanical Engineering Branch of the Canadian Forces. They also are responsible for the maintenance and repair of miscellaneous equipment such as scales, hydraulic lifts, locks and security containers, personal flotation devices, rebreathers, and equipment for heating, cooking and lighting in the field.Weapons Technicians are primarily responsible for the maintenance and repair of the following equipment:Rifles, submachine-guns and handgunsMachine-guns and non guided anti-tank weaponsSub-calibre adaptersTraining devices, including simulatorsGrenade projectors, mortars and launcher systemsLight weapons and turret systems for armoured fighting vehiclessources: http://www.forces.ca/en/job/weaponstechnicianland-38#info-1

Academy Profession Degree

Bachelor

Gymnasial Supplering Kursus (På Dansk)

Gymnasial Supplering Kursus (På Dansk)

Academy Level Course In Management

Gymnasial Supplering Kursus (På Dansk), Matematik A