Yannick Stoffelen Email & Phone Number

With over a decade of experience in the banking and insurance sector, I am passionate about creating and implementing innovative solutions that enhance customer experience and satisfaction. As a Business Development Manager at KBC Bank, I leverage my expertise in policy, digital services, and omnichannel marketing to identify new opportunities, build strategic partnerships, and launch new products and services for various segments and markets.In my previous role as a Policy Advisor Innovation at KBC Bank, I was responsible for developing and executing the strategy for Kate Deals, a loyalty program that offers personalized discounts and rewards to customers who use KBC Mobile. I also supported the digital transformation of SME services in KBC Touch and Mobile, ensuring that they meet the needs and expectations of entrepreneurs. In addition, I helped our direct marketing division to shift from leads to fully automated, AI-powered, omnichannel customer journeys, resulting in increased conversion rates and customer loyalty.

Listed skills include Word, English, Microsoft Office, Dutch, and 19 others.