Identify and assess customers' needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionList events through social media platforms, eventbrite, humanistic etcManages and update sheets for all the the salesHandled confidential and sensitive information with discretion and tact.Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.Answered high volume email inquiries.Generate monthly sales reportCross-trained and provided backup support for organizational leadership.

Maintained detailed records of project progress, providing accurate updates to management as needed.Worked with supervisor to assess needs and determine best courses of action.Ensured compliance with organizational policies and procedures, maintaining a safe and efficient work environment for the team.Create tickets using Gorgias and handles all Incident ReportsAssist drivers with all concerns and issues during deliveriesDo all the REX cases ( Returns, Collection, and Returns and Exchange)Coordinated warehouse activities to ensure inbound and outbound lead times were accurate and managed efficientlyKept communications regular with internal and external customers, updating them on matters including timeframes and order statusAssisted with transactional related queries from customers regarding shipments, promptly amended errors when necessaryKept in regular contact with delivery drivers to maintain updated on order statuses and promptly communicate to customers in case of any shipment delaysForged strong relationships with both internal colleagues and external partners through regular communication and excellent interpersonal skills.Provided administrative support to the team, enabling them to focus on core tasks and achieve project goals.Entered data, generated reports, and produced tracking documents.

Addressed and resolved customer inquiries about their insurance coverage and referred unresolved customer grievances to designated departments for further investigationFamiliarize with and remaining up-to-date with changes in our plans and tariffsFurnishing members and health care practitioners with details regarding members' benefits and granting pre-authorizations for medical treatment, if coveredProviding extant and prospective members with the details of network providersEnhanced patient satisfaction with efficient scheduling of appointments and timely followups.Provided compassionate care to patients, addressing concerns and answering questions to ensure understanding of treatment plans.Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.

Took inbound sales call to book, cancel and change flights for passengers and process refundCollected and updated accurate customer information to generate meaningful insightsRemained calm under pressure to handle customer complaints and solve problemsEstablished positive rapport with customers through various channelsProvided customers with information about availability and pricing.Resolved various issues and discrepancies for customers.Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.Ensured accurate client information was entered into the reservation system quickly and error-free, reducing data-entry mistakes.Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.Contributed to the improvement of internal processes through feedback sessions and collaboration with colleagues from other departments.

Design photo strips and Snapchat filters for different kinds of eventsSchedule appointments, events, and other arrangementsAnswered and managed incoming and outgoing calls while recording accurate messagesHandled client correspondence and internal communications in a professional mannerPerformed administrative tasks, document management and report development for inter-departmental useAnswered calls, chats and emails efficiently, offering round-the-clock client and customer careMaintained a professional online presence for executives by managing social media accounts and email correspondence.Supported executives in decision-making processes with thorough research and data analysis.Increased productivity by developing process improvement initiatives for administrative tasks within executive support functions.Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.Contributed to company growth by assisting in new hire onboarding processes and training materials development.Screened calls and emails and initiated actions to respond or direct messages for managers.Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculationsTroubleshoot and resolve product and tax support customer inquiriesProactively upsold additional products and services during calls, upselling based on client feedback and requirementsUsed excellent listening skills to process customer queries and complaints, offering effective solutions to maintain customer satisfactionResolved customer complaints with empathy, resulting in increased loyalty and repeat business.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.Cross-trained and provided backup support for organizational leadership.

Troubleshot and resolved customer complaints and issues.Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.Created personalized solutions for customers experiencing unique challenges or hardships, demonstrating empathy and genuine concern.Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.Collaborated with cross-functional teams to improve overall product quality and customer experience.Handled customer questions and also engaged in customer service activities Troubleshoot software issues (Windows or Mac) Operated tills to accurately process cash and credit card transactions.Engaged with customers to better understand their needs and deliver excellent service and used remote access to navigate and link to customer computers. Provided clear and concise step-by-step technical support to guide clients and helped customers set up new systems, applications, and software.