Yanuel Alcántara Email & Phone Number

United States

• Inbound MessagingEngaging with customers via inbound messaging on social media platforms such as Facebook and X (formerly Twitter) for a music streaming service, resolving technical issues and billing inquiries, timely reporting upcoming live trends and in-app issues, guiding users through in-app features, and escalating cases to higher management for further assistance.

United States

• Outbound & Inbound Calls• Emails and TicketsAssisting customers in lowering their annual property tax bills with their state's county. Proficiently guide clients through the company and appeal processes, optimizing cost reductions and maximizing savings. Expertise in property tax laws and regulations, ensuring accurate guidance and exceptional client support.

Distrito Nacional, Dominican Republic

• Inbound & outbound calls• EmailsAssisting employees with retirement process and payroll inquiries, handling a range of 401(k) plans, overseeing account transactions such as check withdrawals and roll-over money transfers, managing and reporting Roth and pre-tax forms calculations, while ensuring accurate completion of W-2 forms in compliance with employment regulations.

Dominican Republic

• Inbound & Outbound calls• Live ChatsManaging mobile plans, including up-selling to competitor's customers, setting up and deactivating line of business. Troubleshooting defective electronic devices and home appliances, and escalated complex issues to higher-level support for resolution.