Yao Chen Email & Phone Number

Toronto, Ontario, Canada

Suzhou, Jiangsu, China

Conducted user churn analysis and delivered actionable insights into user behaviour and interactions with the Edge mobile app. Key activities included: - Accessing and preprocessing telemetry data using SCOPE. - Clustering and merging raw data into representative metrics, effectively managing datasets exceeding 100+ GB using Redash SQL. - Defining classification criteria, labelling data, and building predictive models to classify and predict user behaviour patterns using… Show more Conducted user churn analysis and delivered actionable insights into user behaviour and interactions with the Edge mobile app. Key activities included: - Accessing and preprocessing telemetry data using SCOPE. - Clustering and merging raw data into representative metrics, effectively managing datasets exceeding 100+ GB using Redash SQL. - Defining classification criteria, labelling data, and building predictive models to classify and predict user behaviour patterns using Python and Excel. - Visualizing user flow through user journey maps and Sankey diagrams to illustrate key interaction points. - Delivering data-driven insights and strategic recommendations to stakeholders via PowerPoint presentations.Collaborated with cross-functional teams to enhance data accuracy and improve the overall user experience. Show less

Montreal, Quebec, Canada

Teaching assistant for COMP 330 (Theory of Computation).

Montreal, Quebec, Canada

Course assistant for COMP 424 (Artificial Intelligence).Discuss the course topics or materials with students.Responsible for grading assignments/exams following the guidelines and marking policies.

Montreal, Quebec, Canada

Team mentor for COMP 302 (Programming Lang & Paradigms).Host mentoring hours per week over zoom, answering questions and sharing suggestions on debugging.Helped students understand course material and illustrated basic concepts through some examples.

Qingdao, Shandong, China

Updated and evaluated HR databases for consistency, completeness, accuracy and reasonableness.Performed data analysis on working hours for each department using statistical tools and generated data reports periodically. Coordinated the staffing process, including recruiting, interviewing, new hire orientations and onboarding.Responded to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.Cooperation with Tech Department:Built a logistic… Show more Updated and evaluated HR databases for consistency, completeness, accuracy and reasonableness.Performed data analysis on working hours for each department using statistical tools and generated data reports periodically. Coordinated the staffing process, including recruiting, interviewing, new hire orientations and onboarding.Responded to staff inquiries regarding HR policies, employee benefits, and other HR-related matters.Cooperation with Tech Department:Built a logistic regression model to predict whether client leaves and conduct the churn analysis.Participated in the testing of the new HR system. Show less

Qingdao, Shandong, China

Worked with lead teachers to identify student issues and developed appropriate strategies for solving them effectively.Supported and reinforced lessons by holding supplemental study groups with lesson reviews for students.Set up all required equipment and materials needed to help teachers prepare lessons, track attendance, grade students, and perform administrative tasks.

Master Of Science (M.Sc.), Computer Science (Thesis)

Bachelor Of Science (B.Sc.), Major Statistics And Computer Science

High School Diploma