Han Ning Y. Email & Phone Number

Singapore

🔹 Implemented strategies to enhance data accuracy and integrity, ensuring reliable information management and security. Created and maintained comprehensive Master Metadata documentation for potential system integrations, promoting cohesive data management and knowledge sharing across agencies.🔹 Led projects optimizing system usage, achieving cost savings, and simplifying operations through process updates. Validated data accuracy for system efficiency, contributing to whole-of-government outcomes.🔹 Organized strategic events, managed intern talent acquisition efforts, and strengthened team cohesion for growth. Spearheaded the scaling of E-Registration RPA bot, enhancing e-filing processes and fostering collaboration.🔹 Delivered an engaging session on emerging technologies, increasing awareness of their impact on our work. Shared insights on how Generative AI shapes work processes, showcasing its potential to improve operations.🔹 Served as a CRMS data consultant, supporting initiatives like data standardization and unique identity matching. Conducted ministry-wide sessions on Generative AI and applied PMP knowledge to enhance operations, demonstrating a dedication to continuous learning and skill application.Passionate about leveraging technology and collaboration to drive impactful change in the public sector. Eager to explore new opportunities for growth and collaboration!

Singapore, Singapore

🔹 Managed all backend operations for reservations and eCommerce verticals for Chope merchants in Singapore, overseeing onboarding, content management, and more.🔹 Ensured smooth business operations and provided support for reservations and eCommerce verticals, focusing on improving processes to reduce error rates and enhance agent productivity.🔹 Successfully reduced onboarding and maintenance costs by establishing and leading an offshore Backend Operations team of 7 members, achieving SLA adherence of 98% and a CSAT score of 99% on all Zendesk tickets/requests.🔹 Implemented new processes and automation using Zapier and Google Sheets to boost productivity, efficiency, and accuracy in reservations and eCommerce operations.🔹 Led the planning and execution of major quarterly flash sales and monthly campaigns on the eCommerce vertical, driving engagement and sales growth.

🔹 Established and maintained communication and collaboration with Product and Engineering teams, advocating for restaurant feedback and requests to enhance the suite of B2B products.🔹 Onboarded, trained, and provided technical support for a suite of products tailored for restaurants and restaurant groups, ensuring seamless adoption and utilization.🔹 Tracked and measured team performance, driving innovation and refinement of processes and workflows to optimize operational efficiency and effectiveness.🔹 Conducted onboarding and training sessions for new executives on administrative tasks, fostering a cohesive and knowledgeable team environment.🔹 Spearheaded initiatives to enhance the efficiency of the Operations team in managing administrative tasks, streamlining processes for improved productivity.

Singapore

🔹 Ensured seamless B2B and B2C business operations and provided support for ChopeDeals, focusing on optimizing efficiency and customer satisfaction.🔹 Conducted weekly onboarding and training sessions for merchants on ChopeDeals, equipping them with the necessary tools and knowledge for successful participation.🔹 Managed weekly product creation and distribution on various ChopeDeals channels, including Shopify, Shopee, Lazada, and Dianping, to enhance brand visibility and sales opportunities.🔹 Tracked E-Commerce sales metrics and generated weekly reports and statements to monitor performance and identify growth opportunities.🔹 Led the onboarding, training, and technical support for a suite of B2B products tailored for restaurants, ensuring a smooth adoption process and ongoing operational excellence.

Singapore

🔹 Provided high-level support as a personal assistant to the CEO and General Manager of Singapore, managing diaries, organizing meetings, and coordinating sales appointments to optimize their schedules and productivity.🔹 Oversaw the travel arrangements, transportation, and accommodation needs for the managers, ensuring seamless and efficient logistics for business trips.🔹 Managed databases and filing systems, maintaining organized records and facilitating easy access to essential information.🔹 Handled the collation and filing of monthly expenses, ensuring accurate financial documentation and reporting.🔹 Managed email correspondence and phone calls, serving as a primary point of contact and maintaining effective communication channels.🔹 Orchestrated company-wide offsite events, as well as department and team offsites, fostering team collaboration and engagement.🔹 Proactively reminded managers of important tasks and deadlines, supporting operational efficiency and goal achievement.🔹 Compiled financial documents, reports, presentations, and correspondence, contributing to informed decision-making and strategic planning.🔹 Implemented and maintained procedures and administrative systems in the Singapore office, streamlining operations and ensuring compliance.🔹 Liaised with staff, suppliers, and clients, fostering strong relationships and effective communication for successful business operations.🔹 Managed various administrative tasks and miscellaneous business activities to support the executive team and enhance overall organizational efficiency.

Singapore

🔹 Spearheaded business development efforts for the startup WotWhere.com and its iPhone application, driving growth and expansion through strategic initiatives.🔹 Conducted in-depth market research by engaging with merchants to gather valuable feedback, insights, and market trends to enhance product offerings.🔹 Utilized copywriting skills to create engaging content for the website, web app, and the iPhone application, ensuring a compelling and user-friendly experience for customers.🔹 Proficient in basic video and audio editing to produce high-quality multimedia content for WotWhere.com, enhancing brand visibility and engagement.🔹 Managed and analyzed data on WotWhere.com's Content Management System (CMS), optimizing content organization and performance for maximum impact.🔹 Oversaw marketing materials and documents for the Business to Consumer (B2C) side, including FAQs, Help Pages, and copywriting, to effectively communicate with and engage customers.🔹 Provided administrative support for the Director, handling diverse tasks to ensure smooth operations and efficient workflow within the organization.

Singapore

🔹 Assisted entrepreneurs in incorporating and launching new Private Limited companies in Singapore, guiding them through the process of company setup and registration.🔹 Provided verbal advice on incorporation procedures and compliance with the Company Act and Accounting and Corporate Regulatory Authority (ACRA) regulations, ensuring adherence to legal requirements.🔹 Drafted and prepared resolutions for companies, facilitating the formal decision-making processes and documentation necessary for corporate governance and compliance.

Bachelor'S Degree (Hons)

Global Summer Studies

Gce A Level

Gce O Level