Wei Hao Yap Email & Phone Number

Singapore

• Proposed a clear login page UI for GOMO App based on existing & new user complaints about misleading user interface.• Proposed a attractive homepage & profile page UI for GOMO loyalty program.• Articulate my proposed design to stakeholders.• Designed icon for GOMO image display error.• Fulfilled urgent requests to create illustrations for a cohesion day presentation slides.• Performed (3) competitor app-analysis using 10 usability heuristics and identify key improvements for Singtel apps using SWOT framework.• Planned games, create presentation slides, and run the show with a team of 3 for cohesion day.• Liaise with colleagues across the board to propose a facial recognition user flow for GOMO.

Singapore

Waiter• Received total commendations (5) for rendering excellent customer service• Display initiative and adaptability by helping different stations during busy hours• Demonstrated empathy and problem-solving skills when addressing customers’ complaints• Guided many newcomers along during busy hours and coach them to perform various tasks.

Bachelor'S Degree, Human Resources Management

High School Diploma, Design

Co-circular and other activities: Member | Aquatics (2019-2020) • Commitments in this swimming Interest group has shown me how team spirit.