Mohammed Akhtar Email & Phone Number

Leicester, Gb

Cardiff, Wales, United Kingdom

1. To ensure that that all calls and emails to the LHIS Service Desk are answered, logged and dealt with appropriately.2. To develop a thorough understanding of SLA and OLA agreements and that issues falling within these agreements are owned by the Service Desk and performance managed to resolution.3. To maintain and contribute to a knowledge base and to share throughout the whole of the LHIS function.4. To analyse, investigate and resolve complex IM&T queries, where there are a… Show more 1. To ensure that that all calls and emails to the LHIS Service Desk are answered, logged and dealt with appropriately.2. To develop a thorough understanding of SLA and OLA agreements and that issues falling within these agreements are owned by the Service Desk and performance managed to resolution.3. To maintain and contribute to a knowledge base and to share throughout the whole of the LHIS function.4. To analyse, investigate and resolve complex IM&T queries, where there are a number of options and anyalyse user requirements which may require configuration of software and hardware.5. To ensure that the clients of LHIS are supported by the Service Desk team with regards to Account management, GP connections for messaging and browsing, basic desktop system issues, mobile phones and applications software for all Partnership Trust and Primary Care Trust buildings.6. To process user account administration forms, VPN access forms and other pre-defined forms to a pre-defined process.7. To ensure that all issues are resolved within SLA standards or are referred to the appropriate second line support team, thus ensuring maximum telephone availability.8. To maintain computer systems, user IT accounts so that they are kept up to date and that access to the suite of applications is appropriate to their network access request form, as well as being responsible for introducing adapting and improving IM&T systems.9. To follow up resolution of issues to ensure that users are satisfied.10. To chase internal and 3rd Party engineers and external engineers and suppliers to ensure that users expectations are managed, and that the response is timely.11. To adhere to quality and performance targets (KPI) and standards as set by Service Delivery Management. 12. To escalate incidents raised with external support agencies as needed (National Service Desk, external local Health Trusts etc). Show less

• Negotiated, planned, and coordinated 300+ events with financial budgets ranging from £200-£10,000• Developed website and social media content for advertising and marketing platforms• Direct onsite event logistics and a staff of 8+• Reporting to all key stakeholders, responsible for production of full events and activities programme and feasibility studies• Created new event packages and changed menu prices to actualize increased profitability by 75%• Achieved… Show more • Negotiated, planned, and coordinated 300+ events with financial budgets ranging from £200-£10,000• Developed website and social media content for advertising and marketing platforms• Direct onsite event logistics and a staff of 8+• Reporting to all key stakeholders, responsible for production of full events and activities programme and feasibility studies• Created new event packages and changed menu prices to actualize increased profitability by 75%• Achieved exceptional customer experiences with an 80% clientele return rate the following year• Monitored all business expenses, tracked budgets, and reconciled invoices• Organized and planned summer/winter events for UK military personnel and leading universities• Gathered customer feedback and implemented improvements on a weekly basis• Integrated POS system and database into a custom built CMS for online orders• Maintained customer loyalty by building strong customer relationships with 3000 plus customer contacts• Helped contribute to the establishment of an entirely new business sector in the UK Show less

Bachelor Of Science - Bs, Computer Systems Networking And Telecommunications

Diploma Of Education, Html, Css, Javascript