Yar Muhammad Email & Phone Number

Islamabad, Pk

Islamabad

• Develop strategies for adding new retailers to expand market reach.• Identify potential locations or partners based on market analysis and consumer demographics.• Evaluate the feasibility and profitability of adding new retailers.• Assess the Market to Gather Insights and Competitor Information:• Conduct market research to understand consumer preferences, trends, and buying behaviors.• Monitor competitor activities, pricing strategies, and market positioning.• Analyze… Show more • Develop strategies for adding new retailers to expand market reach.• Identify potential locations or partners based on market analysis and consumer demographics.• Evaluate the feasibility and profitability of adding new retailers.• Assess the Market to Gather Insights and Competitor Information:• Conduct market research to understand consumer preferences, trends, and buying behaviors.• Monitor competitor activities, pricing strategies, and market positioning.• Analyze data to identify opportunities and threats in the market.• Oversee the management of sales channels, including retail stores, and distribution networks.• Implement strategies to optimize channel performance and improve efficiency.• Address any issues or challenges related to channel operations promptly.• Manage inventory levels to ensure adequate stock availability and minimize carrying costs.• Streamline warehouse operations to improve logistics and fulfillment processes.• Monitor financial metrics such as revenue, expenses, and profitability to ensure financial health and compliance. Show less

Islamabad

• Lead and oversee all aspects of Telenor franchise operations.• Ensure compliance with Telenor's standards and guidelines.• Develop strategies to enhance franchisee & retailers performance and customer satisfaction.• Ensuring Smooth and Error-Free Channel Upkeep on All Franchise Channel-Related Processes & Systems:• Implement and maintain efficient processes for franchise & retail channel operations.• Monitor and troubleshoot any issues related to systems and… Show more • Lead and oversee all aspects of Telenor franchise operations.• Ensure compliance with Telenor's standards and guidelines.• Develop strategies to enhance franchisee & retailers performance and customer satisfaction.• Ensuring Smooth and Error-Free Channel Upkeep on All Franchise Channel-Related Processes & Systems:• Implement and maintain efficient processes for franchise & retail channel operations.• Monitor and troubleshoot any issues related to systems and processes.• Conduct regular audits to ensure compliance and quality assurance.• Plan and execute the deployment and redeployment of Biometric Verification System (BVS).• Conduct health checks to ensure BVS systems are functioning optimally.• Coordinate with relevant stakeholders for smooth implementation.• Implement operational improvements to enhance efficiency and customer service.• Drive monthly growth targets for GSM and FS business units.• Develop strategies to expand retail outreach and improve customer service delivery.• Offer technical support for BVS devices used in franchise operations.• Ensure devices are operational and properly maintained.• Maintain buffer stock levels to meet demand fluctuations.• Manage regional stock inventory effectively to support operational needs.• Collaborate with retail planning teams to develop and enhance BVS systems and processes.• Facilitate the introduction of new products and services through effective planning and execution.• Handle complaints related to BVS systems promptly and effectively.• Implement improvements based on feedback to enhance system performance.• Ensure timely processing of orders and approvals within the system.• Manage weekly credit disbursements and recovery processes.• Ensure smooth service operations over weekends and holidays.• Conduct regular audits of devices to ensure compliance and operational efficiency.• Address any issues identified during audits promptly. Show less

Abbottabad

• Ensure timely activation of new customers (FCA) as per company standards.• Monitor primary and secondary recharge processes to maintain service continuity.• Implement strategies to improve activation and recharge efficiency.• Provide clear targets and objectives to franchise owners and staff.• Communicate expectations regarding sales, customer service, and operational metrics.• Ensure alignment with company goals and strategies.• Conduct market research to understand… Show more • Ensure timely activation of new customers (FCA) as per company standards.• Monitor primary and secondary recharge processes to maintain service continuity.• Implement strategies to improve activation and recharge efficiency.• Provide clear targets and objectives to franchise owners and staff.• Communicate expectations regarding sales, customer service, and operational metrics.• Ensure alignment with company goals and strategies.• Conduct market research to understand customer preferences, market trends, and competitor activities.• Utilize insights to refine marketing strategies and improve competitiveness in assigned territory.• Identify opportunities for product/service differentiation and market expansion.• Develop efficient route plans for RSOs to maximize coverage and sales opportunities.• Set clear targets for RSOs in terms of sales volume, customer acquisition, and service quality.• Monitor RSO performance and provide support to achieve targets.• Analyze financial performance metrics such as revenue, expenses, and profitability.• Optimize cost-efficiency while maintaining service quality.• Ensure adequate staffing levels and manage workforce planning at franchise locations.• Implement motivational programs to boost morale and performance among franchise and retail staff.• Organize regular training sessions to enhance product knowledge, sales techniques, and customer service skills.• Foster a culture of continuous learning and improvement.• Develop expansion strategies to increase the number of retail outlets.• Identify suitable locations based on market demand and demographics.• Negotiate partnerships or agreements to establish new retail points.• Implement sales techniques and protocols to enhance the quality of customer interactions.• Monitor sales processes to ensure compliance with company policies and standards.• Establish follow-up procedures to nurture customer relationships and improve customer satisfaction. Show less

Islamabad

• Managed all aspects of the franchise channel operations starting from induction to ongoing support.• Ensured compliance with company policies and standards across all franchise operations.• Developed strategies to optimize franchise performance and profitability.• Configure systems to support franchise operations and ensure smooth integration.• Monitored contract compliance and performance metrics.• Oversaw the commissioning process for new franchise… Show more • Managed all aspects of the franchise channel operations starting from induction to ongoing support.• Ensured compliance with company policies and standards across all franchise operations.• Developed strategies to optimize franchise performance and profitability.• Configure systems to support franchise operations and ensure smooth integration.• Monitored contract compliance and performance metrics.• Oversaw the commissioning process for new franchise locations.• Managed access rights and permissions for franchisees within company systems.• Provided training and support on system usage and protocols.• Planned and executed quarterly audits of franchise operations to ensure compliance and operational efficiency.• Addressed franchise tax issues and ensured timely payments and filings.• Implemented improvements based on audit findings to enhance operational effectiveness.• Implemented configuration changes in the Business Support Systems (BSS) to accommodate business needs and regulatory requirements.• Collaborated with IT teams to test and deploy system changes.• Ensured documentation and communication of changes to relevant stakeholders.• Managed inventory categorization and pricing structures to optimize sales and profitability.• Defined commission structures for franchisees and monitored commission payouts.• Developed and enforced policies related to inventory management and pricing strategies.• Offered operational support to key departments such as sales, marketing, compliance, legal and customer service.• Addressed regional operational challenges and implemented solutions.• Facilitated communication and collaboration between regional teams and headquarters. Show less

Islamabad

• Facilitated regular communication and coordination with other telecom operators.• Ensured seamless inter-operator processes and resolved any operational issues promptly.• Collaborated on network interoperability and service provisioning.• Monitored and tracked issues reported by customers or internal teams.• Ensured timely resolution of issues within agreed upon turnaround times.• Implemented escalation procedures when necessary to meet service level agreements… Show more • Facilitated regular communication and coordination with other telecom operators.• Ensured seamless inter-operator processes and resolved any operational issues promptly.• Collaborated on network interoperability and service provisioning.• Monitored and tracked issues reported by customers or internal teams.• Ensured timely resolution of issues within agreed upon turnaround times.• Implemented escalation procedures when necessary to meet service level agreements (SLAs).• Developed strategies to minimize customer churn through retention programs.• Analyzed reasons for port-outs and implemented corrective measures.• Enhanced customer loyalty through targeted promotions and service improvements.• Coordinated MNP (Mobile Number Portability) activities across functional teams.• Clarified project scope, timelines, and financial implications to ensure alignment.• Secured necessary resources and support from operational teams for successful MNP implementation.• Managed PMD-related tasks including data integrity, updates, and compliance.• Addressed queries and requests from the Pakistan Telecommunication Authority (PTA).• Ensured regulatory compliance and adherence to local telecommunications guidelines.• Investigated instances of fraud related to telecom services or customer accounts.• Implemented fraud prevention measures and collaborated with legal teams as needed.• Mitigated financial and reputational risks associated with fraudulent activities.• Conducted comprehensive training sessions for Grameenphone delegation on Mobile Number Portability (MNP).• Shared insights on operational processes, regulatory requirements, and customer impact.• Facilitated a smooth launch of MNP services, ensuring readiness and knowledge transfer Show less

Islamabad

• Conducted thorough analysis of service quality metrics and performance indicators.• Identified areas needing improvement based on customer feedback, operational data, and industry standards.• Developed actionable recommendations to enhance service quality and customer satisfaction.• Defined the scope, objectives, and deliverables of the project (project mandate).• Created a detailed project timeline with milestones and deadlines.• Aligned project goals with organizational… Show more • Conducted thorough analysis of service quality metrics and performance indicators.• Identified areas needing improvement based on customer feedback, operational data, and industry standards.• Developed actionable recommendations to enhance service quality and customer satisfaction.• Defined the scope, objectives, and deliverables of the project (project mandate).• Created a detailed project timeline with milestones and deadlines.• Aligned project goals with organizational strategies and priorities.• Assessed resource needs including human resources, budget, and equipment.• Identified key stakeholders and their roles in the project.• Established communication channels and engagement strategies with stakeholders to ensure project success.• Prepared regular project status reports outlining progress, challenges, and achievements.• Presented updates to the Steering Committee or senior management.• Solicited feedback and decisions from stakeholders to keep the project on track.• Monitored project progress against the timeline and milestones.• Implemented strategies to mitigate risks and resolve issues that could impact project deadlines.• Ensured all project deliverables were completed on time and within budget.• Conducted post-project reviews to evaluate outcomes, document lessons learned, and identify areas for future improvement. Show less

Islamabad

• Offer immediate assistance and resolutions to customer issues.• Ensure customer satisfaction through effective problem-solving and communication.• Handle inquiries and complaints in a professional and timely manner.• Facilitate prompt responses and resolutions to customer concerns.• Assist HR in scheduling and coordinating interviews for new hires.• Help onboard new employees and facilitate their integration into the organization.• Manage the activation process for… Show more • Offer immediate assistance and resolutions to customer issues.• Ensure customer satisfaction through effective problem-solving and communication.• Handle inquiries and complaints in a professional and timely manner.• Facilitate prompt responses and resolutions to customer concerns.• Assist HR in scheduling and coordinating interviews for new hires.• Help onboard new employees and facilitate their integration into the organization.• Manage the activation process for official connections.• Address and resolve system-related issues affecting official phone numbers promptly.• Ensure seamless communication channels for official business operations.• Manage post-paid connections for friends and family members.• Handle billing inquiries, account maintenance, and service upgrades/downgrades as needed.• Ensure accurate and timely processing of F&F connections and related services.• Coordinate with service centers across the country to address Siebel and Tracker system issues.• Troubleshoot and resolve technical problems affecting service operations.• Participate as a cross-functional team (CFT) member in Siebel releases and testing.• Contribute insights and feedback from WIC (your organization) perspective.• Serve as the main contact person for organizing and conducting system trainings.• Provide guidance and support to service center staff on using new systems or updates.• Facilitate knowledge transfer and ensure effective utilization of systems.• Coordinate the setup and launch of new service centers within the region.• Ensure all operational and logistical requirements are met for a successful launch.• Support initial training and operational readiness of new service center teams.• Provide backup supervision and leadership in the absence of the center supervisor.• Ensure smooth operations and adherence to policies and procedures.• Manage administrative tasks such as office supplies, maintenance, and facilities management. Show less

Islamabad

• Participated actively in daily operations and tasks within the department.• Worked closely with team members to achieve departmental goals and objectives.• Supported colleagues by sharing insights, offering assistance, and promoting teamwork.• Collaborated with the roll-out team to facilitate the deployment of FAB forms.• Ensured timely and accurate completion of FAB forms according to established procedures.• Provided support and resolved issues related to FAB forms… Show more • Participated actively in daily operations and tasks within the department.• Worked closely with team members to achieve departmental goals and objectives.• Supported colleagues by sharing insights, offering assistance, and promoting teamwork.• Collaborated with the roll-out team to facilitate the deployment of FAB forms.• Ensured timely and accurate completion of FAB forms according to established procedures.• Provided support and resolved issues related to FAB forms implementation as needed. Show less

Islamabad

• Facilitated communication and coordination between the Executive Vice President, Dean of Faculty of Engineering and Sciences, and other stakeholders.• Ensured alignment of degree programs with organizational goals and strategic initiatives.• Managed inquiries from prospective students regarding admission requirements, procedures, and deadlines for graduate programs and Ph.D. studies.• Provided information about program offerings, faculty expertise, and research opportunities.•… Show more • Facilitated communication and coordination between the Executive Vice President, Dean of Faculty of Engineering and Sciences, and other stakeholders.• Ensured alignment of degree programs with organizational goals and strategic initiatives.• Managed inquiries from prospective students regarding admission requirements, procedures, and deadlines for graduate programs and Ph.D. studies.• Provided information about program offerings, faculty expertise, and research opportunities.• Assisted in the application process and guided applicants through admission requirements.• Managed administrative tasks and processes within the Faculty of Engineering and Sciences.• Coordinated scheduling of meetings, events, and academic activities.• Handled logistical arrangements for faculty and student-related events.• Supported faculty members and students with administrative needs and inquiries. Show less

Pgd In Hospital Management, Hospital Management

Principles of Hospital Management Managing Human Resources in Health Principles of Health Care Financing Quality Management in Healthcare.

Mba, It, 3.00 Gpa

B.Com, Commerce, 2Nd Div

Diploma, Caregiving