• Oversaw teams planning, implementing and realigning field and base operationalstrategies.• Reporting and communicating with external funders and complying with loancontracts or agreements.• Gathered and reviewed performance data to produce accurate analyses and reportsfor board meetings.• Operational and financial improvements, which resulted in accurateindications of KPIs and improved profit margins.• Implementation of USAID project to launch tablets for loan officers in order toautomate office operations, including loan issuing and tracking.

• Computerized record-keeping systems, initiating and maintaining financial accurateand current tracking in the accounting system.• Resolved financial problems, improved operations and provided exceptional clientsupport.• Initiated remedial actions by decreasing financial inconsistencies, reducingexpenditures and eliminating system imperfections.• Effectively communicated with clients about payment needs and kept updated,detailed and accurate ledgers.