Yara Kassis Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Monitoring suppliers’ efficiency to achieve best possible delivery performance- Supporting company operations with an uninterrupted flow of material & keep a minimum inventory- Working in partnership with sales team members and management to successfully implement projects for international, Storage and Local Moves- Gathering pertinent details to provide quotes to current and prospective customers for local or international or storage move- Effectively supervised day-to-day front-end operations of a busy customer service department.- Negotiating with shipping lines, airlines, & overseas agents for competitive prices.- Direct contact with Freight Forwarding agents & customs forexport/import shipments to guarantee on-time delivery.- Providing active training and guidance to the operations & execution teams- Continuously Following up with clients & handling customer care.- Managing and maintaining customer profiles in ERP system & customer files.- Interfering to sort out clients’ issues and problems effectively - Managing orders including products, quantity, cost, resale, freight terms and requested delivery timing.- Monitoring internal reports to ensure customer deliverables are met.- Continuously reviewing & updating KPIs relevant to each department.- Coordinating with the management on the improvement strategies that may be employed in the promotion of the business.- Involved with the budgeting related to moving and storage Revenue.- Working with management on new SOPs for commercial accounts.- Investigating customer requests for returns and coordinating credits and/or replacement product(s)- Accountable for ensuring 100% quality of service to clients in an effective manner- Effectively managed and coached the internal & external teams to maximize operational efficiency.- Negotiated contracts with outside providers to minimize costs

Sarba

- Overseeing the supply chain management & managing the complete end to end procurement process to sites.- Generating & managing all purchase orders requested by engineers, from local or international suppliers- Organized the kick off meetings with suppliers, contractors & engineers ensuring that instructions are clearly explained and understood.- Liaising with engineering department for further technical substitution of products and equipment.- Price and quality negotiations with subcontractors & suppliers in order to make timely and cost-effective buying decisions that remain within the budget of the project.- Communication and negotiation with suppliers while setting up shipments, delivery and payment schedules to coordinate with the scheduled workflow on the project.- Reconciliation of Purchase Orders against invoices while coordinating with finance department- Forecast of upcoming demand through site bill of quantities- Management of material/ equipment inventory- Participating in BID presentation

Beirut

- Execution of all purchasing orders from IBM, Lenovo, and international suppliers- Successfully handled all procurement tasks for Omnitech Holding Companies (QuanTech sal, BlueTech sal and InfoTech Business Solutions) Orders Follow up, issuance of insurance policies, stock entrychecking- Monthly reports sent to IBM (installation reports), and to local managers- Cost analysis, suppliers’ payment follow-up.- Execution of all export shipments: relationship with freight forwarders and shipping Lines, booking, shipping orders, Customs formalities, issuing legal certificates and insurance policies, shipments follow-up

Lebanon

- Customer Relationship Management- Execution of all export process (relationship with subcontractors, booking, shipping orders, Customs formalities, issuing legal certificates and insurance policies, issuing Bill ofLading, shipments follow-up)- Execution of export and import tasks (sea and air shipments)- Cost analysis, invoicing and payment follow-up

Bachelor Of Business Administration (B.B.A.), Transport & Logistics

Master Of Business Administration (M.B.A.), Marketing, Marketing