I am Yara Towfig, a dedicated professional with a diverse background in Healthcare, customer service, data entry, and social media management. I possess a unique blend of analytical, problem-solving, and interpersonal skills. Currently based in Dubai, UAE.With prior experience as a Customer Service Representative and a Data Entry Operator, I have developed strong analytical skills, attention to detail, and proficiency in MS office and other software tools. I have also demonstrated the ability to promptly address inquiries, resolve issues, and ensure customer satisfaction on social media and other channels. As a proactive and adaptable team player, I effectively prioritize tasks, learn quickly, and continually seek to expand my knowledge.If you are seeking a professional who brings technical proficiency, customer-centric focus, and a passion for growth and leadership, I am excited to connect and explore how I can contribute to your organization’s success.
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Call Center RepresentativeSmart SalemDubai, Ae -
Call Center RepresentativeS. S. Lootah Group Sep 2023 - PresentDubai, Dubai, United Arab Emirates• Trained new employees, increasing onboarding efficiency and created 15+ detailed management reports, boosting team productivity by 20% and aiding in data-driven decision making. • Successfully resolved and investigated customer issues and complaints, achieving a 20% reduction in resolution time through efficient handling via calls, E-mails, WhatsApp messages and walk-in clients. • Collaborated with internal teams to streamline processes, resulting in a 30% increase in operational efficiency and contributing to an overall client satisfaction. -
Data Entry OperatorS. S. Lootah Group Oct 2023 - Jun 2024Dubai, Uae• Achieved a 96.2% accuracy rate in financial records, surpassing industry standards and ensuring robust compliance and financial health.• Implemented meticulous data management practices, improving information accessibility by 20% and supporting seamless operational workflows.• Played a pivotal role in maintaining regulatory adherence, surpassing compliance expectations by 25%, and fortifying organizational data integrity.
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Customer Service RepresentativeImtinan Designs Apr 2022 - Apr 2023Khartoum State, Sudan• Initiated real-time monitoring of social media platforms, reducing response time by 15% and enhancing customer satisfaction. • Implemented strategic approaches to resolve customer issues, decreasing resolution time and boosting brand reputation. • Executed a multifaceted approach to managing social media accounts, resulting in a 25% increase in online engagement and a more cohesive brand presence.
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Social Media ManagerImtinan Designs Apr 2022 - Apr 2023
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Data Entry ClerkMahu Limited May 2020 - Sep 2020Sudan• Transferred data from paper formats to MS Excel, improving information management efficiency and accessibility by 20%.• Maintained a 92.7% accuracy rate through rigorous data review and verification processes, ensuring reliable and data-driven decision-making.• Implemented meticulous file management practices, ensuring all records and documents were consistently updated and compliant with organizational standards.
Yara Towfig Education Details
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Ibn Sina UniversityGeneral Medicine And Surgery -
British Educational SchoolIgcse
Frequently Asked Questions about Yara Towfig
What company does Yara Towfig work for?
Yara Towfig works for Smart Salem
What is Yara Towfig's role at the current company?
Yara Towfig's current role is Call Center Representative.
What schools did Yara Towfig attend?
Yara Towfig attended Ibn Sina University, British Educational School.
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