Yara Rachman Email & Phone Number

Jakarta, Indonesia

- Provide reactive and pro-active customer support to ensure the best quality of service.- Address customer service desk queries and collaborates with technical teams on more complex queries.- Monitor, resolve and escalate cloud infrastructure-related issues.- Interact with customers’ and partners’ developers and support teams to resolve service delivery.

Jakarta, Indonesia

• Responsible for 24×7 NMS, Ticket management & all communications with Global Telecom HAUD client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global footprint.Role and Responsibilities:
• Respond to Customer’s requests and inquiries
• Real-time monitoring on the Network Monitoring System (NMS)
• Compilation of data on respective alarms prior escalating such alarms as per severities with the relevant teams
• Preliminary investigation… Show more Responsible for 24×7 NMS, Ticket management & all communications with Global Telecom HAUD client NOCs and Messaging Business Units, spanning the entire HAUD Solutions global.
• Preliminary investigation, classification, and acknowledgement of NMS alarms as per SOP

Jakarta, Indonesia

• Network Monitoring and Surveillance: Monitor the performance and health of the core network infrastructure. This includes real-time monitoring of network devices, links, and protocols to identify any anomalies.
• Uses network monitoring tools and technologies such as U2020 Huawei, Netact Nokia, Zenoss, OSSera, OWS Huawei, ZTE ElasticNet, ENM Ericsson to ensure the optimal operation of the core network and keeping an eye on the.
• Uses network monitoring tools and technologies such as U2020 Huawei, Netact Nokia, Zenoss, OSSera, OWS Huawei, ZTE ElasticNet, ENM Ericsson to ensure the optimal operation of the core network and keeping an eye on the.
• Identifying network faults: Detecting network problems, such as connectivity issues, packet loss, or equipment failures, to minimize downtime and maintain network reliability. Performance optimization: Analyzing.
• Incident Management: When network issues or incidents occur, the NOC team initiates incident management procedures to identify and diagnose the problems. We collaborate with other teams, such as Core Network Engineers.
• Documentation and reporting: Maintaining detailed records of network performance, incidents, and resolutions. Generating reports to communicate network status, performance metrics, and any identifed risks or.

Jakarta, Indonesia

• Responsible for monitoring power failures, communication line alarms (such as MAINS FAIL, EXTERNAL ALARM, POWER ALARM) and other performance issues that may affect the network.
• Monitor the performance and capability of network systems using u2000 provided by huawei.
• Coordinating with third-party vendors, customer contacts, or Telkomsel staff teams for a holistic solution and troubleshoot the issues.
• Create ticket if there is any incident or problem related to the… Show more
• Create ticket if there is any incident or problem related to the network.
• Escalate the matter to management as per SOP (Standard Operation Procedure). If need be, include the other IT resources, 3rd party or vendors for a faster resolution after obtaining the proper approvals.

• Researched and provide new technologies, tools, and techniques to assist IT operations, and determined which would be most useful to the business.
• Resolved customer issues in collaboration with KONI IT departments.
• Provide new hardware and software for KONI event (PON 2016) and maintain newest medals data. Install, confgure, and maintain hardware and software on desktops, laptops, and mobile devices. Troubleshoot and resolve.
• Provide new hardware and software for KONI event (PON 2016) and maintain newest medals data. Install, confgure, and maintain hardware and software on desktops, laptops, and mobile devices. Troubleshoot and resolve.
• Collaborate with other IT team members to resolve complex technical issues. Show less

Bachelor'S Degree, Telecommunications Engineering

Education record