Education Department Director
Philadelphia, Pennsylvania, United States
• Partnered with board and executive team to draft and implement 3-year strategic plan, engaging 50 staff across 4 departments, to evolve business development and client services • Executed design and adoption of enterprise CRM database and LMS e-learning platforms across 20 programs to monitor outputs, develop strategy, and implement continuous improvement activities from data analysis and reports• Designed report presentations with data visualization techniques in Microsoft Excel, PowerPoint, CRM platforms, and secondary research sources, communicating impact with 80 stakeholders• Cultivated relationships with grant officers at 6 foundations (Comcast, United Way, W.K. Kellogg, Mockingbird, William Penn, and Independent Public Media) and individual donors, leading to multi-year funding for educational initiatives• Facilitated strategic executive stakeholder meetings to recommend and implement data-driven scope changes for city-wide education contracts, improving learning outcomes in 120 K-12 schools• Directed 5 Project Managers overseeing projects and staffing via Sharepoint and Microsoft Teams, monitoring student and school engagement • Administered instructional curriculum and lesson plan writing for PBL in after-school and summer workforce programs with enrollment and high retention rates of over 500 students• Gathered 800 client and 18 staff feedback through surveys in Social Solutions, SurveyMonkey, and Google Forms, targeting service delivery improvements in education• Shaped inclusive work culture, defined key performance indicators, and developed advancement pipelines among 90 staff, interns, volunteers, and consultants during tenure• Established and co-founded Professional Development Committee with 8 members to monitor strategic plan implementation, DEI initiatives in hiring and onboarding, and staff training in 6 core competencies across the organization• Awarded Organizational Achievement Award of Appreciation in Spring 2018