In my role as a Mobile Banking Agent at Ethiopian Commercial Bank, I focused on onboarding customers from my coffee shop and Little Star Primary School to the mobile banking system. I assisted them with the registration process and provided ongoing support to ensure they could effectively use the mobile banking services. My responsibilities included explaining the benefits of mobile banking, troubleshooting issues, and offering guidance to enhance their banking experience.

I worked as a part-time manager at Ebony Coffee Shop, where I was responsible for managing daily operations, supervising staff, and ensuring high levels of customer service. I oversaw inventory management, handled cash transactions, and balanced registers. Additionally, I implemented strategies to improve customer satisfaction and streamline operational processes.