Yaritza Vidal Email & Phone Number

· Lead and manage a team of 9 sales associates in a high-end retail environment, ensuring exceptional customer service and adherence to brand standards.· Develop and implemented innovative sales strategies, resulting in a 10% increase in quarterly sales revenue.· Train and mentor new staff on product knowledge, selling techniques, and customer engagement.· Analyze sales data and customer feedback to identify market trends and adjust inventory strategies accordingly, boosting customer satisfaction scores.· Collaborate with the visual merchandising team to maintain a high standard of store presentation, reflecting the Karl Lagerfeld brand ethos.

· Assisted customers with product selection, providing personalized shopping experiences· Established strong customer relationships, leading to a loyal client base and repeat business opportunities.· Managed inventory levels and performed stock audits to optimize product availability and minimize shrinkage.· Participated in team meetings and training sessions to continually enhance product knowledge and sales techniques.

· Play a key role in retaining clients by providing exemplary service and addressing their insurance needs.· Conduct regular follow-ups and check-ins with clients to assess satisfaction and resolve potential issues before they escalate.· Manage the processing of invoices monthly, ensuring accuracy and timely delivery to clients.· Oversee payment processing and account reconciliations, maintaining records consistent with company policies and compliance standards.· Handled account changes, including updates to billing information and service modifications of over 500 accounts, providing exceptional customer service and support.· Updated and maintained critical documentation, ensuring all records were accurate, organized, and easily accessible for audit purposes.

· Provide outstanding customer service and support to a diverse range of clients, ensuring their insurance needs are met and resolved in a timely manner.· Manage a portfolio of client accounts, maintaining strong relationships and fostering trust through proactive communication and problem-solving.· Process policy changes, renewals, and claims efficiently, ensuring compliance with company policies and regulatory standards.· Educate clients on insurance products and services, helping them make informed decisions while optimizing their coverage options.· Collaborate with underwriters and other departments to ensure seamless service delivery and address client inquiries or concerns effectively.

High School

High School Diploma