Experienced Quality Assurance Analyst with 8+ years of expertise in ensuring quality and regulatory compliance to optimize process efficiency and effectiveness. I specialize in identifying areas for improvement in records management, reports, and operating practices, while staying up to date with the latest insurance compliance and state requirements. My strong technical experience and analytical thinking enable me to suggest alternative solutions to address complex problems outside the set parameters.My skills include Quality Assurance, Compliance, Research, Customer Service, Policy Analysis and Recommendation, Data Management, Documentation Review, Microsoft Office, Communication and Collaboration, Workflow Management, Databases, Prioritization, Organization, Problem-Solving, Attention to Detail, Data Analytics, Written and Oral Communication, Team Leadership, Requirements Documentation, Time Management, SME, and Case Management.In my most recent role as a Quality Assurance Analyst at Corestaff Services, I evaluated unemployment insurance cases executed by agents to verify regulatory compliance and correct decision-making, eliminating unreasonable payments or underpayments. Additionally, I assessed employee performance and compliance with project business rules to promptly identify issues and implement corrective actions that optimize quality services. I attended weekly calibration meetings with leadership and stakeholders to execute strategic practices and evaluation techniques that support process feedback and continuous skill development goals achievement. Previously, I served as a Case Specialist Supervisor at Beacon Hill Staffing Group, where I oversaw a team of 8 specialists evaluating 15+ cases worth daily to guarantee case specialists maintained optimal quality standards. I mitigated application errors by 100% by adopting quality control standards during the execution of the applications review process. I also reviewed the productivity, performance, and adherence to established policies and procedures of the Case Specialists to implement corrective solutions for expediting application processing.I hold 2-20 General Lines, 6-20 Adjuster All Lines, and 2-14 Life including Variable Annuity certifications and licenses.If you're looking for a dedicated Quality Assurance Analyst with a proven track record of improving process efficiency and effectiveness while maintaining compliance with regulatory requirements, let's connect.
