Yaroslav K Email and Phone Number

Responsibilities- Management betting&gambling projects in different geos (India, Latam, CIS, Africa, Central Asia )- Providing leadership, management and vision to help the company's growth Project scope management, resource planning, team coordination, communication- Strategic planning, сompetitor and market analysis- Handling such departments as Analytics, Sales, VIP-Retention, Product and Dev teams, Marketing, Support, UI/UX, Coaching- Managing and monitoring operational processes across the company Control and responsibility for the company's P&L- Development and implementation of the customer loyalty programAchievements- Built such departments as: Marketing, VIP-retention, Sales (b2b / b2c), Customer Support- Conducted a lot of A/B tests, which helped to increase the average check of the player, increased the LTV and GGR of the company- Automated processes in each of the departments- Developed regulations for each position in the company that interacts with customers- Implemented trainings and strategic planning for each of the departments- Launched a project in new geos- Developed a motivation system for employees- Launched WL gambling platfrom in b2b

Responsibilities - Managing casino operations on a daily basis - Analyse game performance and player activity to optimise casino processes - Elaboration of business functional requirements, user story, description of user scenarios, setting tasks for developers and designer, related departments - Monitoring and maintaining an optimal mix of games/content on site of costumers depending on behaviour demographics and geographical market - Generation and implementation of own ideas for product development - Introducing scrum into the team, as well as monitoring adherence to the basic principles of agile - Management, prioritization of the backlog of development sprints and control over the execution of tasks within each sprint - Organization of the development project team - Conducting scrum events (daily/sprint planning/demo/retrospective) - Coordination of interaction of all interested participants in the operational management of products

Responsibilities - Organization of 24/7 user support through all communication channels: telephony, email, messengers (Hindi, English, Portuguese, Spanish, CIS-languages) - Continuous improvement of processes, proposals to increase key indicators of the company - Hiring, training and adaptation of new employees - Organization of work schedules in accordance with the support team load - KPI control. Keeping weekly and monthly reports - Control the quality of employees' work. Carrying out work on mistakes - Control over compliance with established rules and regulations - Motivation of staff, creating a comfortable environment for work