● Implement SEO practices and identify technical SEO issues● Conduct keyword research to guide content creation● Work with web developers to optimize website● Collaborate with designers and writers● Manage Google Analytics● Monitor web metrics daily and take action on any trends observed● Create and manage content across all channels● Manage website to ensure content served to customers is relevant, accurate and timely● Recommend website changes based on insights drawn from site analysis and competitive market analysis that will improve overall results and the customer experience● Manage social media channels

● Provide quick and efficient product support to a customer base via email, support forum and live chat● Reach out to customers for feedback● Maintain an in-depth understanding of company’s apps and services● Troubleshoot issues and escalate through the appropriate channels● Contribute to documentation and the internal and external knowledge base● Provide assistance with onboarding and training of new team members