* Manage and maintain IT infrastructure, including Azure cloud services, on-premises servers, and network systems* Administer Microsoft 365 for Enterprise, encompassing Exchange Online, SharePoint, Teams, and Intune for device management* Configure and manage Microsoft Entra ID (formerly Azure AD) for identity and access management* Oversee virtualization environments, including Hyper-V, for efficient server infrastructure* Handle provisioning, deployment, and maintenance of computer systems and end-user devices* Provide comprehensive technical support for end-users, troubleshooting hardware and software issues* Manage and maintain digital signage solutions for internal communications* Administer and optimize network infrastructure, including switches, routers, and firewalls* Collaborate with other IT team members and departments on various projects and initiatives* Stay updated on emerging technologies and industry best practices in mining IT

* Remote and On-site technical support* Network infrastructure design and implementation* Web Hosting* Web Development* ITSM and Automation* Voip systems for small and medium businesses* Project management* Cloud systems, setup and integration* CRM setup and integration* Windows and Linux infrastructure setup and management.* Digital signage setup, design and management.* Virtualization and performance optimization.* Office 365 setup and management.* Migration to Office 365 from various systems.

* Technical Support (Remote, over phone, in-person)* Working with ASM ticketing system* Setup and maintenance of Poly Phones and Conference systems.* Configuration, administration and monitoring of Digital Signage, including permissions, various channels and graphics creation, streaming of company live events.* Management of Microsoft Hybrid environment * Management of Microsoft 365 (Office 365)* Administration of Active Directory, DHCP, DNS, Entra ID (Azure AD), Intune, MS Teams, Intune, OneDrive, and Sharepoint.* Configuration and management of Apple devices in Apple Business Manager and Intune.* Configuration and maintenance of Cisco switches, setting VLANS and Trunks.* Configuration, installation and management of Cisco Access Points* Configuration and management of Cisco ISE and WSA* Setup, confugration and management of Ubiquity Point-to-point devices in UISP environment.* Setup and configuration of Cambium Point-to-point devices.* Setup and deployed both UISP and cnMaestro Systems.* Assisting OT with Radio servers configuration and maintenance.* Working with virtualization systems, managing VmWare environment, converting physical systems to ESXi VMs

* Leading projects from start to end. * Analysis of client's infrastructure for purpose of optimization, future upgrades and improvements. * Research, design, hardware / software support, development of technical solutions. * Office 365 management, G-Suite for Business management * Experience and knowledge of the various operating systems (Windows, macOS, Debian, Ubuntu, CentOS, Fedora), Cloud technologies. * Strong technical skills and working knowledge of the virtualized server hosting environments (Hyper-V and VmWare), including Capacity Management/Planning related disciplines * Experience in ITSM, Managed services, procedures automation, performance monitoring, IT Inventory * Network implementation and management, (Baracuda, Sonicwall, PfSense, Ubiquity) * Network security, firewall, VPN, secure WIFI, SSO, cloud security and network ACLs * VOIP/SIP phones setup, troubleshooting, maintenance and management. * High proficiency in Microsoft server administration, Active directory, DNS, MsSQL, Policies, IIS, etc. * Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for over 20 enterprise clients. * Made recommendations regarding information technology infrastructure overhauls. * Designed and implemented multi-level data backup and disaster recovery systems with Veeam and Acronis. * Explained technical information in clear terms to non-technical individuals to promote better understanding. * Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. * Patched software and installed new versions to eliminate security problems and protect data. * Assisted customers in identifying issues and explained solutions to restore service and functionality. * Collaborated with vendors to locate replacement components and resolve advanced problems

* Traveled to client sites, ~10,000 km a month.* Serviced various Health Centers along the province. * Configured hardware, devices and software to set up work stations for employees. * Installed, configured, tested and maintained operating systems, application software and system management tools. * Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients. * Oversaw development and maintenance of organization computer systems and intranet. * Implemented network security equipment, including firewalls, two-factor authentication, and antivirus software for networks supporting 60+ users. * Built and maintained network infrastructure consisting of Windows, Linux and virtual products. * Managed and monitored all installed systems for highest level of availability. * Resolved issues related to operational components for LAN, WAN and voice systems. * Explained technical information in clear terms to non-technical individuals to promote better understanding.

* Served customers in a friendly, efficient manner following outlined steps of service.* Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.* Installed, configured, maintained and troubleshoot network equipment, including Cisco switches, routers and firewalls, EqualLogic and Dell network equipment.* Deployed, configured and maintained Dell Servers, Backup Solutions (Avamar and Data Domain (DD)), EMC Storage Solutions, including Clariion, Celera, VNX, Symmetrix VMAX, VMAX 3 and Extreme I/O Troubleshoot of computer systems (Desktop, Laptop and Workstation).* Trobleshoot and repaired Lexmark and Dell Single and multi fu ctional printer.* Serviced and repaired Borroughs Check Sorting machine.* Minimized enterprise customers downtime at the failure occurrence to as low as 2-4-hour mark, which is lower that ~75% of average IT downtime

* Installed and configured software, hardware for clients, resulting in improved system performance and increased customer satisfaction.* Diagnosed and resolved technical issues in a timely manner, ensuring uninterrupted operation of computer systems and networks.* Provided exceptional customer service by effectively communicating technical information to non-technical individuals, in increased sales and customer retention* Collaborated with cross-functional teams to identify and implemented innovative solutions for network optimization, resulting in enhanced efficiency and cost savings for clients.* Installed, configured, and maintained computer systems, ensuring seamless operation and optimal performance* Conducted thorough troubleshooting of hardware and software issues, diagnosing problems and implementing effective solutions to minimize downtime and improve productivity.*Trained end-users on the proper use of computer systems, software applications, and network functionality, empowering them to utilize technology efficiently and effectively.* Provided exceptional customer service by effectively troubleshooting and resolving technical issues, resulting in a 90% customer satisfaction.* Configured and installed hardware and systems, ensuring seamless integration maximizing efficiency to effectively utilize new technologies and optimize productivity.* Demonstrated exceptional sales skills by consistently exceeding targets, resulting in a15% increase in revenue.

As a System Administrator at Eli Hajaj Ltd, I provided comprehensive tier 1-3 technical support, ensuring the smooth operation of the company's IT infrastructure.A key aspect of my role was designing, configuring, and maintaining the network for the facilities, which included CNC Machines in a Windows domain environment. Through strategic integration of new technologies into the existing network, I achieved a remarkable 70% increase in employee productivity, optimizing workflow efficiency.My proficiency extends to a wide range of skills, including Microsoft Products, Windows Server, Active Directory, Firewalls, and Network Administration, among others. Additionally, I have hands-on experience in IT Operations, DNS, DHCP, and technical support, consistently delivering reliable solutions to enhance operational performance.My dedication to excellence and adaptability allowed me to create a robust IT infrastructure that contributed to the overall success of Eli Hajaj Ltd.

At Elef Computers, I adeptly served as a PC and Network Technician, providing valuable technical solutions to non-technical users. My customer-centric approach extended to exceptional customer service, sales, and repairs, meeting clients' needs effectively.In this role, I specialized in the assembly of custom-built computers, ensuring that each system was tailored to the unique requirements of our customers. Additionally, I took charge of setting up and configuring computer networks, enabling seamless connectivity and communication.My responsibilities spanned across supporting both Commercial and Residential customers, showcasing my versatility in addressing diverse IT challenges.

During my military service, I played a crucial role in maintaining all IT infrastructure, ensuring smooth operations for computers, networks, printers, and security systems. Additionally, I was responsible for the maintenance of a wide range of communication devices and infrastructure, ensuring seamless communication across the base.As part of my duties, I provided comprehensive firearms safety instructions to fellow soldiers, prioritizing their well-being and safety during training and operations. I also managed the armory, maintaining secure access and performing firearms mechanical maintenance to ensure the optimal functioning of weaponry.One of my key achievements was serving as a safety officer when needed, exemplifying my commitment to the safety and well-being of my fellow servicemen. I also implemented an electronic database for armory paperwork, resulting in a significant time-saving of approximately 40%.Throughout my military service, I demonstrated exceptional dedication and proficiency, earning two Certificates for my outstanding performance. As a testament to my capabilities, I was sent to the Reserves with the rank of Staff Sergeant after serving three years.

Resolution of Hardware and Software failures, Network configuration and troubleshooting, working in NT Domain environment. Servicing Computers, Network and Local Printers, as well as CNC Machines.