Managed planning, control, and execution of cross-platform, international, technology-focused projects from initiation to delivery. Led Infrastructure and Platform engineering teams, delivering digital products thru Agile and Kanban methodologies. Supported development teams in building stable infrastructure and platform solutions.• Directed infrastructure design, development, and deployment of the solutions for internal teams and external clients.• Acted as a SCRUM master for 2 international Dev. Teams, driving AWS client migration, DataDog APM/API integrations, Seamstress CI deployment, Nomad upgrades and other technical projects.• Helped to define product roadmaps and coordinated full product life cycle, from UX/UI design through development, QA, UAT, and launch.• Maintained on-going communication with key stakeholders and team leaders to coordinate requirements by creating project collaboration spaces, repositories and artifacts.• Reported KPI’s, OKR’s and risks to executive management on a weekly basis, by evaluating all stages of the project life cycle

Managed planning, analysis, design, Agile development and implementation of Salesforce solutions. • Served as an information radiator, communicating technical data, feedback, strategic vision and risks between teams. • Directed 6-member Development team, motivating members, removing impediments and building cadence. • Led daily stand-ups, sprint planning, retrospectives, backlog refinement and regression testing.• Guided story point estimation and validated Acceptance Criteria with stakeholders.• Facilitated decision-making, issue resolution and build consensus among the team members.• Partnered with Stakeholders to understand requirements, decide on solutions and ensure that user stories and functional specifications are accurate and prioritized. • Represented the team during weekly executives meeting, reporting on status, velocity and blockers. • Analyzed defects raised by the QA, identified the root cause, proposed solutions and informed affected teams.

Provided Salesforce and Agile development expertise to design, develop and integrate Provider Management CRM platform. • Identified key resources, providing the direction required to meet the project objectives. • Developed and executed project plans and outlined initial UX/UI of the new CRM, liaising with solution engineers to ensure technical feasibility. • Proactively removed technical impediments and mitigated operational risks, maintaining team focus on deliverables.• Facilitated Agile development, leading SCRUM ceremonies (Stand-ups, Release/Sprint Planning, Retrospective, Backlog refinement, Review/Demos). • Liaised with the Program Managers to ensure that new features and functions are implemented to conform to the stated strategies and business needs.• Planned and scheduled project tasks, milestones and deliverables• Managed the UI and UX design and owned requirements backlog.• Directed backlog grooming, functional-requirement definitions, sprint planning, UAT, and data migration.

Utilized PMP methodologies in directing project lifecycles for 6 infrastructure projects ($450K – $4M). Assisted PM’s with establishing resource allocation and tracking and reporting project progress, costs, and KPI's.• Generated WBS, integrated schedules, and baseline budgets aligned with scope and resource requirements. • Maintained budget variance/project performance control through weekly cost-to-complete, BAC, SPI, CPI compilation/tracking. • Supported stakeholders/engineers in strategic initiatives in a highly regulated/matrixed environment. • Improved EVM calculation accuracy by 40% and reduced manual effort in calculating performance KPI’s by redefining cost controls procedure and creating Excel templates to calculate/asses various EVM metrics. • Increased profit margins by 12% and improved operational effectiveness in a change management project by integrating EVM calculation into the approval process for incoming vendor invoices, thus enabling Accounting to detect/communicate any increase in labor and material charges to project managers.

Employed PMP techniques, coordinating implementation of Oracle R12i ERP system and SCRUM methodologies in managing the development of the new features and functionality. • Used JIRA to capture project requirements and create detailed user stories. • Coordinated SCRUM ceremonies (Stand-ups, Release/Sprint Planning, Retrospectives, UAT and Backlog refinement). • Assisted in establishing project scope, acting as the internal point of escalation for stakeholders.• Assisted senior PM’s on $82.7M equipment acquisition project via BOM analysis/audit and expert budget management.• Improved purchase order processing time and advanced project demand satisfaction via process re-engineering and integration of Data Loader to facilitate bulk PO processing

Aligned Salesforce technology solutions with business initiatives through the business process & preliminary cost/benefit analyses and needs assessments. Defined/analyzed challenges and aligned them with the most suitable technical, application and configuration solutions. Provided Salesforce CRM system design/implementation assistance and sales automation project support. Created Salesforce operational processes/procedures and identified potential future improvements to advance process integrity. Coordinated and provided team support for e-commerce platform design and sales automation projects.