Sergiy Yartys Email & Phone Number

Lviv Region, Ukraine

Working for a product company that develops software platform (iServer/iServer365/OrbusInfinity) and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products from O365 family. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making. software for Enterprise Project and Solutions Architecture Management.Main responsibilities:* EA solution configuration* Provide Remote/On-site customer training's * Doing workshops with the customers* MS Visio Templates development* PoC configuration and presentation to the customers* Provide internal training* Develop new customer facing products (few days workshops to achieve specific goal)* Implementation of Customers Custom Meta-Models inside tool

Lviv

Working for a product company that develops software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by the Product include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making. software for Enterprise Project and Solutions Architecture Management.Main Responsibilities:• Day to day desktop support• Answering questions about the product and identifying whether they are educational issues (and resolving them), or software defects by ticket system, on-line meetings• Troubleshooting for all possible errors/faults• system and network problems• diagnosing and solving hardware or software faults• Providing basic training to customers• Providing support, including procedural documentation and relevant reports• Prioritizing and managing many open support tickets at one time• Installation of desktop and web products

Lviv

Over 5 years of experience in managing and supporting niche software & hardware products aimed for servicing mobile phones.Main responsibilities:- providing support to end customers, including troubleshooting, first installation assistance, starting using software; all via Chat, IM, e-mail, remote access software, phone communication, etc.- languages spoken with clients include English, Ukrainian, and Russian- providing support to resellers, companies that resell software & hardware solutions- responsible for managing warranty terms including: return, repair, exchange- sharing my knowledge with colleagues by conducting trainings and tests- writing technical documentation (user manuals, updates, news etc.)- monitoring forums for hardware & software, and providing support- communicating with developers- preparing and lunching updates for products- preparing FAQs for internal and external use- completing clients virtual orders- managing descriptions for items for the webshop with CSMProviding support for next projects:www.octopusbox.comwww.octoplusbox.comwww.boot-loader.comwww.sigmakey.comwww.smart-clip2.comwww.smart-clip.comwww.pegasusbox.comwww.scoutdongle.com www.gsmserver.com (all that is related to Flash and Unlock section)