A highly skilled Senior ERP Software Support Specialist with a background in Applied Mathematics and 8 years of experience in delivering exceptional customer and technical support. Expert in SQL and Report Builder, with a proven track record of troubleshooting complex issues and improving customer satisfaction metrics. Adept at utilizing CRM and ticketing systems to provide clear solutions for customers.Detail-oriented and collaborative, I excel in team environments and am committed to enhancing operational efficiencies and customer experiences.