Operations Support Manager
CurrentAs an Operations Support Manager at MFS, I drive excellence in freight forwarding operations while also overseeing technical support functions. My role extends to guiding a team of Operations Executives for comprehensive management.Key Responsibilities:• Operations Leadership: Oversee end-to-end freight operations, and implement efficient SOPs• Team Guidance: Mentor and guide Operations Executives, setting priorities and fostering a collaborative work environment.• Logistics Strategy: Develop and execute efficient logistics strategies to reduce costs and optimize operations.• Team Leadership: Manage operation executives, ensuring performance targets and policies are met and fostering a collaborative work environment.• Process Optimization: Identify and implement process improvements to enhance efficiency.• Customs Compliance: Ensure adherence to customs regulations for smooth internationalshipments.• Vendor Relations: Establish and manage relationships with logistics partners and negotiatefavorable terms.• Technology Integration: Oversee logistics software and tech solutions for better tracking andreporting acting as a technical support backbone.• Cost Management: Identify cost-saving opportunities and negotiate contracts withoutcompromising quality.• Risk Mitigation: Identify and manage potential risks for business continuity.• Customer Service: Provide exceptional service and maintain strong client relationships.• Performance Metrics: Implement KPIs, analyze data, and drive continuous improvement.