• Effectively manage own and team’s caseloads under time pressures and within resource constraints• Meet all Departmental standards as advised by the management of the section. This includes, but is not limited to the Code of Conduct, Client Service Standards and record-keeping requirements• Manage the visa application centre and ensure proper staff is allocated to each section• Preparation of daily, weekly and monthly reports for providing it to the management• Reconcile and keep the track of applications and passports• Delivering visa applications to embassies promptly on daily basis• Preparation of monthly attendance report and calculating payroll• Install and configure appropriate software and functions according to specifications• Dealing with visa processing for new employees• Preparation of presentations for various embassies on monthly wise• Performing quality check on all the day-to-day activities• Conduct and attend various training programs within the organisation• Deal and resolve the complaints raised by the clients through CMS or verbally• Allocate appointments on the portal and ensure average turnaround time is maintained• Assists with the scheduling, allocation and supervision of team members• Arranging and coordinating events and meetings, making travel arrangements• Maintain business relationship with the embassies• General administrative assistance• Assisting HR Manager in shortlisting, interviewing candidates and further procedures• Be flexible and ready to perform any other work related duties as assigned by higher level managers• Test newly introduced platforms in the organization (UAT, User Acceptance Test)• Co-ordinate with HR, Admin and IT to provide solutions for staff• Preparation of cash tally and daily reports for the accounting purpose• Providing training for newly joined staff and make sure that all requirements are followed• Updating Work Instruction Manual

• Test newly introduced platforms in the organization (UAT, User Acceptance Test).• Co-ordinate with HR, Admin and IT to provide solutions for staff.• Preparation of cash tally and daily reports for the accounting purpose.• Preparation of monthly attendance report.• Plan and procure stationery for the entire centre on monthly wise.• Providing training for newly joined staff and make sure that all requirements are followed.• Updating Work Instruction Manual.

• Evaluate and accept the visa application as per embassy requirement within the time.• Capture applicant’s bio-metric and data in to the system.• Providing adequate information to the applicants.• Delivering visa applications to embassies promptly on a daily basis.• Reconcile and keep the track of applications and passports.