Responsibilities- Software Testing, Implementation & configuration.- Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment- Working on ticking system (Snow system)- Updating and monitoring IT user accounts.- Supports server, network, and desktop-based software and applications- Provides day-to-day technical support to employee’s desktop systems software & hardware- Producing and presenting reports to senior management.- Provide End User and new hire onboarding and training.- Managing and monitoring of backups in multiple locations.- Providing maintenance support and advising on solutions.- Troubleshooting technical problems and implementing solutions.- System upgrades both at workstation and Server level.- Purchasing of IT Equipment in line within agreed budgets.- Supporting a multi-location IT infrastructure for several hundred users.- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the Snow tracking software- Diagnose and troubleshoot technical issues, including account setup and network configuration- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate unresolved issues to appropriate global teams (e.g. software developers) (ping ID team)- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Document technical knowledge in the form of notes and manuals- Handel IT assets and prepare IT ASSET reports

Responsibilities- Software Testing, Implementation & configuration.- Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment- Updating and monitoring IT user accounts.- Supports server, network, and desktop based software and applications- Provides day-to-day technical support to employee’s desktop systems software & hardware- Highly developed verbal and written communications- Producing and presenting reports to senior management.- Provide End User training and documentation.- Working on Active Directory and controlling IT user accounts.- Working on Active Directory accounts, configuration of laptops.- Managing and monitoring of backups in multiple locations.- Providing maintenance support and advising on solutions.- Troubleshooting technical problems and implementing solutions.- System upgrades both at workstation and Server level.- Purchasing of IT Equipment and software in line within agreed budgets.- Supporting a multi-location IT infrastructure for several hundred users.- implementing and troubleshooting Microsoft infrastructure services and active directory- implementing and troubleshooting active directory ,implementing DHCP, Implementing DNS , implementing RAS , Implementing Radius server, Managing the company’s GPOs , monitoring the domain, Implementing Emergency Backup plan- Active Directory Migration project.- Troubleshooting and maintaining WSUS functionality.- Managing SMS & SMP applications and silent deploying.- Managing print server and file server’s security and share permissions.

• Responsibilities- Operate as the lead point of contact for any and all matters specific to your customers- Build and maintain strong, long-lasting customer relationships- Negotiate contracts and close agreements to maximize profit- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)- Prepare reports on account status- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment- Assist with high severity requests or issue escalations as neededMetra is the leading distributor in Middle East in sales, marketing and logistics for the IT industry. As a very important link in the technology value chain, Metra creates sales and profitability opportunities for vendors and resellers through marketing programs, logistics services, technical support, financial services and product aggregation and distribution. Since its beginnings in 1982, Metra has connected technology solution providers with vendors, identifying markets and technologies that shape the IT industry.

• Responsibilities- Operate as the lead point of contact for any and all matters specific to your customers- Build and maintain strong, long-lasting customer relationships- Negotiate contracts and close agreements to maximize profit- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)- Prepare reports on account status- Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment- Assist with high severity requests or issue escalations as neededTOPTECH Egypt is an Egyptian Joint Stock company with an authorized capital of 15 Million Egyptian Pound. We enjoy a history of 14 years since we started in the IT field in 1998, throughout these years we have served more than 250 entities. Since we are always seeking excellence and development we started offering IT integrated solutions/services in 2007. For the past 5 years we have acquired an impressive customer list within different sectors through which our team have been able to consistently build dynamic and smarter IT infrastructure solutions to serve Mission-Critical, Business and IT applications. We are the only company which has a lab in our premises that offers you to test pilot your solution.