Yaser Nadeem Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

• Working with consultants, hosting partner representatives, and customer IT Specialists to provision, set up, test, and deploy customer environments.
• Handle escalated cases with top tier clients, providing timely and personalized support to our high priority Premier clients.
• Monitoring hardware/software components of our on-demand service.
• Resolving problems in a timely manner while ensuring customers are kept informed of progress.
• Ensuring that all aspects of our… Show more
• Ensuring that all aspects of our customers' Service Level Agreements and Support Agreements are fully met.

Ottawa, Canada Area

• Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services
• Top performer in the entire team with exceeding SR targets and exceptional quality scores
• Assisted manager with changing the coaching and training process for the team
• Assist existing customer with PEGA, Gateway and TSYS – Full professional knowledge of systems
• Actively participate in the… Show more
• Actively participate in the performance management process & My Idea Counts team Show less

Quebec, Canada

• Worked on building NATS (London City Airport) Air Traffic Control system configuration manuals
• Built Azerbaijan & Aeronav ATC systems along with Field Service Engineer
• Worked with NAVCANADA to follow quality guidelines as per Canadian Aviation Authority
• Assisted field service engineer with preparing documentation for the projects

Toronto, Canada Area

• Trained new and existing customers on LoadLink software, Link Dispatch program, Dispatch Lite Program, Driverlink Software, Transport Planet, Link Media and Posting Index (over the phone and in person)
• Provided technical support, troubleshooted and resolved technical related issues with regards to all the softwares mentioned above
• Assisted with the Link Trak Satellite tracking terminals and units orders shipping/receiving, troubleshooting and providing with the customer support… Show more
• Assisted with the Link Trak Satellite tracking terminals and units orders shipping/receiving, troubleshooting and providing with the customer support including activation/deactivation of the units
• Worked with DAT loadboard in the US to make sure they comply with the Roper industry policies
• Worked with Account managers to provide them with client leads, IT team for complex technical issues, accounting department for proper functionality of customer’s accounts, Marketing team to assist them carry out.