Understand customer needs and offer solutions and support.• Organize and coordinate sales representatives’ schedules.• Research potential leads from business directories, web searches, or digital resources.• Recruit, hire, and train new sales representatives.• Receive and report on all sales leads.• Supervise sales representatives and assistants.• Answer potential customer questions and follow-up call questions.• Work with sales team when closing sales.• Track weekly, monthly, and quarterly performance and sales metrics.• Meet all sales quotas and goals.• Assist sales representatives and team to meet and exceed goals.• Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.• Strategizing and monitoring the daily activities of customer service operations.• Assisting customer service staff with duties where required.• Training staff in areas of customer service and company policies.• Managing cashier coverage and customer flow to ensure proficient customer service.• Monitoring and authenticating returns, exchanges, and voids.• Investigating and solving customer service complaints.• Assisting with the development and implementation of service policies and explaining these to staff and customers.• Maintaining documentation pertaining to customer service department activities.• Performing additional duties where needed.

Recruit, select, train, assign, schedule, coach, counsel, and discipline employees • Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends • Analyze process workflow, employee and space requirements, and equipment layout; implement changes • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations • Accomplish operations and organization mission by completing related results as needed • Manage staff levels, wages, hours, contract labor to revenues • Manage relationships with key operations vendors • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints • Work closely with GM and the management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Responsible for assigning daily activities to the team.• Perform the tasks of managing and supervising the performance of the staff.• Lead Operations team to complete their task on time. • Train operations professionals in the areas of Customer Service and Application submission. • Support the Operations Manager in reviewing the performance of the staff. • Build and maintain new revenue streams through the expansion and growth of business relationships with potential clients.• Coordinate with customers to identify their requirements for products and services. • Perform responsibilities of preparing presentations on various processes.• Handle other job-related tasks as required.

• Respond to a variety of customer requests and inquiries via the telephone, email, or/and in person over the counter about products and services.• Successfully handle enquiries, negotiate and convert all possible enquiries into order.• Open new customer accounts/closing accounts by following company rules and policies.• Coordinate for collection of payments and follow up for pending payments.• Respond to customer inquiries on account balances, transaction details, and statements.• Handle customers’ issues and complaints and ensure the customer remains satisfied.• Maintain a record of existing follow-up with new products and business promotions.• Source customer referrals, develop a customer list, and identify opportunities for sales.• Provide business support to executives by providing all required documents & information.• Prepare monthly reports, schedules, and status reports of schedules by the end of the Month.• Manage switchboard, Receive and distribute fax correspondences.