Yash R. is a Data Architect at JPMorganChase. Colleagues describe him as "I’ve had the pleasure of working with Yash Rathi and I can confidently say that he is a valuable asset to any team. His dedication, problem-solving skills, and professional expertise set him apart in our field. Yash consistently delivers high-quality work, even under tight deadlines, and his collaborative spirit makes him a joy to work with. Moreover, his innovative thinking and ability to adapt to new challenges quickly have greatly contributed to our team’s success. Yash’s leadership… Show more" and "I had the pleasure of working with Yash Rati at HCL Technologies, where he was a part of my team. Yash consistently brought a high level of professionalism, dedication, and creativity to our team. What sets Yash apart from others is his exceptional problem-solving skills, which were evident when he swiftly resolved a major technical issue that could have delayed our project. Yash would be a true asset to any team he is a part of, bringing his strong leadership skills and technical… Show more"
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Data ArchitectJpmorganchaseKolkata, Wb, In
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Senior AnalystHcltech Apr 2022 - Dec 2023Conducted root cause analysis and created Excel dashboards, resulting in a 19% reduction in ticket reopening cases.Collaborated with teams to implement solutions, reducing ticket volumes by 27-40%.Diagnosed and resolved complex technical issues, leading to a 35% reduction in escalated tickets.Analyzed data trends to optimize support processes and improve operational efficiency.Implemented automation in reporting, saving time and reducing manual errors.Assisted in the design of new workflows, streamlining operations and reducing redundancies.Skills: Root Case Analysis, Excel Dashboard Development, Technical Issue Resolution, Data Trend Analysis, Automation in Reporting, Workflow Design, Project Management, Team Training -
Technical Support RepresentativeIbm Jun 2020 - Apr 2022Designed an Agent Performance Dashboard to boost First Call Resolution and CSAT scores, also optimizing the monitoring and analysis of key performance metrics.Improved user support efficiency by managing high-volume queries with an average handling time of 12 minutes, ensuring prompt resolutions.Led process training initiatives for new joiners, improving team knowledge.Analyzed data to pinpoint issues, collaborating with teams for resolutions.Enhanced customer satisfaction by reducing support escalations and streamlining support processes through data-driven insights.Implemented feedback loops to continuously improve support processes.Skills: Dashboard Development, User Support Optimization, Process Training, Data Analysis, Customer Satisfaction Improvement, High- Volume Query Management, Feedback Loop Implementation, Process Improvement. -
Human Resources InternOri-Plast Limited Jun 2019 - Jul 2019Recruitment Support: Assist in job posting, screening resumes, coordinating interviews, and managing candidate communications.Onboarding: Help with the onboarding process, including preparing new hire documentation, conducting orientations, and ensuring a smooth transition for new employees.HR Administration: Maintain and update employee records, assist with HR-related documentation, and ensure compliance with company policies.Employee Relations: Support HR activities related to employee engagement, welfare, and communication.Learning & Development: Assist in organizing training sessions, workshops, and development programs.HR Projects: Participate in various HR projects and initiatives, contributing to process improvements and strategic HR goals.General Support: Provide administrative support to the HR team as needed, including handling inquiries, scheduling meetings, and managing calendars.
Yash R. Education Details
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Human Resources And Operations Managment -
Gd Goenka UniversityBusiness Administration (Operations Management) -
Accounting And Business/Management
Frequently Asked Questions about Yash R.
What company does Yash R. work for?
Yash R. works for Jpmorganchase
What is Yash R.'s role at the current company?
Yash R.'s current role is Data Architect.
What schools did Yash R. attend?
Yash R. attended Gd Goenka University, Gd Goenka University, The Bhawanipur Education Society College, Ivy Professional School.
Who are Yash R.'s colleagues?
Yash R.'s colleagues are Christin Bogg, Darien Murphy, Shakira Montalva, Shawna Callaghan, C.j. Young, Cissp, Cism, Cisa, Daniel Dechiara, Pooja Kumar.
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