Yash Agarwal Email and Phone Number

As a team manager at Asia Innovations Group, I oversee and manage a team of customer service representatives, ensuring efficient and effective handling of chat support inquiries, Google reviews, and moderation tasks. I have developed and implemented standard operating procedures (SOPs) to streamline customer service operations, improving response times and customer satisfaction. I also conduct regular performance evaluations, provide coaching and feedback, and implement training programs to enhance the team's skills and performance.I have a Bachelor of Technology degree in Mechanical Engineering from Maharishi Dayanand University, where I acquired strong analytical and problem-solving skills. I have also worked as a customer service representative at LogixGRID Technologies, where I provided support to domestic and international clients using SaaS-based software and android applications for logistics businesses, warehouse management, and accountancy. I have experience in escalating bugs and errors, coordinating with teams for modifications, and conducting manual testing and reporting. I am skilled in Freshdesk, customer service management, and project management. I am seeking new opportunities to leverage my leadership and communication skills in diverse roles, such as project management or operations management, to drive organizational success.