● Designed ~15 core features and ~30 enhancements for a zero-to-one web app to streamline the creation and management of Purchase Requisitions in the procurement process, aiding in:o Driving adoption among 50+ active users of diverse personas across 3 projects in Reliance’s New Energy businesso Requisitioning of 2.48 Cr units of materials and services worth Rs ~3,184 Cr in 10 months● Contributed design inputs and validated revamp of a key process leading to 3X processing capacity, and improved data sanctity● Created product roadmaps and planned sprint deliverables with senior product managers, ensuring effective prioritization and enhanced team alignment.● Collaborated closely with Subject Matter Experts, Design, Development, and other Product teams, driving alignment and ensuring the successful delivery of high-quality features.● Supported users for production observations over 4+ months, maintaining a 2-hour average turn-around time, resulting in a 30% reduction in recurring issues and increased user satisfaction.

● Onboarded and led a team of 5 members to support a key application module (NE CRM) that interfaced with client CRM systemso Achieved a 70% reduction in the module's incoming tickets through consistent root cause analysis and ownership tracking● Spearheaded weekly meetings with the Product Owner, clients (accounting for 60%+ of the client’s global business), and CRM team to review and prioritize the resolution of open tickets ● Led internal team in implementing Digital Transformation for 50+ subsidiaries over 2+ years by supporting NE CRM module integration rolloutso Coordinated with teams (client, CRM, and internal) in the end-to-end process o Led team in preliminary meetings, data migration, sanity testing, UAT, production rollouts, and 1-month Hyper-care supporto Reduced process completion time to 50% in 1 year through consistent streamlining and insertion of relevant checkpoints● Completed sprint deliverables on time with no bugs in 90% + sprints, thus contributing to the overall team efficiency● Achieved 20X efficiency in bulk synchronization of projects to CRM systems by developing a utility to automate the process.

● Primary Point of Contact for clients, CRM teams, and internal teams for NE CRM module issues● Independently solved a persistent synchronization issue that impacted 25+ subsidiaries using the NE CRM moduleo Saved 4 hours of daily team efforts from being spent in case-by-case resolution for impacted projectso Led to a 50% reduction in the high-priority ticket count, and a 10% reduction in the application’s total incoming ticket count

● Resolved user-reported and proactively identified data synchronization issues within stringent SLAs

● Developed a live website by designing using HTML, CSS and Bootstrap, and JavaScript. ● Implemented the same website in WordPress

● Learnt and implemented Core Java, HTML, CSS, JavaScript and JQuery concepts as exercises.