Yash S. Chawda Email & Phone Number

Mississauga, Ontario, Canada

- Apply current knowledge to develop, execute, and refine action plans by advising others on best practices and information application.- Coordinate efforts to ensure alignment with both customer requirements and business objectives.- Establish and maintain a communication process to update stakeholders on project outcomes, ensuring their expectations are.

Mississauga, Ontario, Canada

- Provide telephone and email based pre-sales and post-sales technical support (Level 2) for oursoftware products.- Investigate issues reported by customers, and communicate with internal product developmentteams to resolve product issues.- Able to plan, prioritize and organize workload, consistently working within service standardsand agreed objectives..

Mississauga, Ontario, Canada

Provide telephone and email based post-sales technical support for our software productsInvestigate issues reported by customers and work collaboratively with internal stake holders and see throughto resolutionWork proactively to update customers by reporting progress regarding outstanding queriesEndeavor to respond to all customer requests in a timely.

Toronto, Ontario, Canada

Present, promote and upsell TV, Internet and Phone packages using solid phrasing to existing and prospective customersPerform cost-benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationshipsAchieved target of 40 sales per week every time. Expedite the resolution.

Ontario, Canada

− Communicate with consumers to diagnose technical issues− Provide step-by-step instructions to fix technological issues− Provide backup solutions whenever necessary− Access instruction manuals to aid users utilize their software or hardware properly.− Keep detailed logs of client problems, solutions, and customer satisfaction− Provide instructions in.

Kitchener, Ontario, Canada

• Maintained high standards of customer service during high-volume, fast-paced operations.
• Communicated clearly and positively with coworkers and management.
• Mastered point-of-service (POS) computer system for automated order taking.
• Handled currency and credit transactions quickly and accurately.
• Followed procedures for safe food preparation, assembly, and presentation.
• Assisted management with inventory control and stock ordering.

Ahmedabad, Gujarat, India

• Identifying powerful keywords to drive the most valuable traffic.
• Filling websites and other content with effective keywords.
• Writing effective SEO content for blogs, websites and social media accounts.
• Creating concise, eye-catching, and innovative headlines and body copy.
• Researching and organizing facts and sources.
• Researching markets and industries to compare and create content that is innovative and original.

Ahmedabad Area, India

• Provided negotiation and liaison between business teams, technology teams and support teams.
• Coordinate with stakeholders for requirement gathering
• Deliver cost-effective, high performance technology solutions.
• Worked with users and stakeholders to analyze and validate requirements.
• Survey status of the company systems for development.
• Responsible for specifications, implementations, and analytics.

Ahmedabad Area, India

• Handling recruitment process for IT industry.
• Understanding client’s requirement with respect to technical and general aspects.
• Individually handled end to end recruitment, right from sourcing, screening, short listing, scheduling, interview follow-ups, closures & joining of candidates.
• Coordinated with the clients for scheduling their interview, selection and making offers till the offered candidates get on board.

Post Graduation Diploma, Information Technology Business Analysis Operations

Junior Data Analyst Program

Develop working knowledge of Python language for data analysis using Pandas and Numpy Effectively complete a capstone project by.

Bachelor Of Engineering - Be, Computer Engineering

Hsc

Ssc