• Determine root cause and assist customer with resolving issue.• Dispatched technicians on site and work with team to resolve issue.• Worked with customers and walk them through to perform troubleshooting.• Remote login into customer’s device and troubleshoot issue.

• Maintain work tools• Ensure work orders/paperwork is filled out properly• Charge out all parts used for the specific task• Conducts serial equipment inspections• Performs preventive maintenance and minor repairs on equipment• Initiates service calls and orders parts needed for equipment maintenance and repairs• Makes all emergency repairs on a needed basis.• Understand customers' requirements and help them accordingly.

• Worked on creating user accounts on Active directory.• Resolved office 365 issues on users device.• Worked on Exchange admin center.• Worked on monitoring alerts on Solarwinds.

• Worked with Customer to fix speed issues.• Changed network configuration on router and switch.• Walkthrough customer to identify equipment setup at remote location.• Worked on LAN and WAN network analysis and troubleshooting.• Worked on customers Phone and Tablet to troubleshoot connectivity issue.• Assist customer to setup IPV4 static and DHCP address in devices.

• Maintain updated knowledge of new and emerging industry trends and technology • Create websites and user interfaces, using standard HTML/CSS practices, while incorporating data from back-end databases and services• Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs• Consistently create well-designed, tested code using best practices for website development, including mobile and responsive site design• Develop or validate testing schedules, addressing all browsers and devices to ensure various computers can access content