MSG91 - Cloud Communication Platform• Spearheaded the restructuring of the Payment module, resulting in a 40% reduction in failed payments andenhanced payment security, and developed a robust Proxy Service, resulting in a 20% reduction in servicedowntime and improved data privacy for clients.• Implemented a Rules and Permission module, improving user access control, and Template Versioning fortemplate management and streamlining the content creation process for users.• Effectively learned and contributed in management of AWS services, including EC2 instances, auto scaling, loadbalancing, Route53, RDS, code deployment and code pipeline, ensuring 99.9% uptime for the product.• Utilized Python for RabbitMQ Consumers as well as other Cron jobs achieving a 35% increase in task automation.• Conducted thorough Code Reviews, provided constructive feedback and effectively managed a team of 4 juniors,contributing to a 15% reduction in bugs and enhancing overall code quality.Hello - Customer Support Platform• Actively drove the development of communication features for Chat, WhatsApp and Email, resulting in a 30%increase in customer experience. These channels enabled clients to communicate effortlessly with support teams.• Implemented a post-resolution Feedback Collection System, actively contributing to a 90% rise in customerfeedback submissions, allowing for an in-depth analysis of how the support team is performing.• Collaborated with a diverse team to deliver feature-rich APIs, resulting in 25% increase in product’s capabilities.• Addressed critical client-reported bugs in real-time, ensuring swift resolution and client satisfaction.