Product Consultant
CurrentWorking on delivering solutions as a WMS Consultant, identifying possible solutions for issues reported by multiple clients for MA. Providing modification solutions as per clients' needs.Handle multiple clients across the EMEA region, setting up weekly calls to provide updates on all cases raised with Manhattan, ensuring clear communication and client satisfaction.Created defect reports by replicating issues on the R&D server, providing detailed replication steps for base-related issues, and collaborating with the R&D team to resolve them.Independently validating all test scenarios before rollout to clients for validation.Able to capture logs and perform RCA, and provide solutions, including addressing business/operations queries and problems.Adept at preparing modification specifications (Mod Specs) based on business requirements, designing test cases to ensure functionality, performing thorough validation, and ensuring all deliverables align with client needs and expectations.Performing root cause analysis for major issues in live environments.Handled high-priority client cases, managing both reproducible and non-reproducible issues.Handling SDN deliveries for fixes on high-priority cases, modifications, and workarounds for clients.Good understanding of interfaces, MHE messaging, and RF transactions.
