* Client Retention: Implementing strategies to maintain and strengthen client relationships.* Client Engagement: Enhancing client involvement through proactive communication and feedback mechanisms.* Experience Management: Curating personalized client experiences to exceed expectations.* Escalations Management: Efficiently resolving client escalations to maintain high satisfaction levels.* Account Health Monitoring: Tracking billing changes to identify risk and opportunity areas promptly.* Fiscal Health: Efficiently managing the recovery of financial dues through strategic negotiations and streamlined processes* Product Adoption and Utilization: Encouraging the use of our product features to maximize client value.* Cross-Selling / Up-Selling Opportunities: Identifying and capitalizing on opportunities to offer additional services, upgrading clients to higher-value offerings.* Business Efficiency: Addressing client’s efficiency needs through tailored solutions.* Client Advocacy: Strategically gathering client endorsements to fortify market position and trustworthiness.* Referral Program Enhancement: Actively encouraging and facilitating client-driven referrals to expand client base and market penetration.* Business Growth: Introducing and integrating new marketplace and e-commerce solutions to meet evolving client needs.* Image Management: Upholding and enhancing the organization's reputation and brand image.* Team Building and Expansion: Fostering a collaborative and high-performing team environment, while strategically hiring and integrating new Key Account Managers to enhance client management capabilities and drive growth.* Creating SOP's: Crafting and implementing rigorous Standard Operating Procedures for the operations team, aimed at elevating efficiency, ensuring uniformity in client engagement practices, and maintaining the highest standards of service delivery.* Oversee and Enhance Quality Assurance for Client Communications.

• Formulate implementation strategy with the sales team• Design policies that align with overall strategy• Coordinate and find ways to ensure client retention• Oversee the implementation of technology solutions throughout the organisation• Manage relations with clients, partners and other stakeholders• Mentor and motivate teams to achieve productivity and engagement• Onboarding of Business Partners• Formulating Deployment strategy for newly onboarded partners• Extending Handholding Guidance till end-stage product deployment

• Create the company’s supply chain strategy• Analyze data from shipping and delivering processes to find bottlenecks• Evaluate and report on KPIs• Monitor logistics to make sure they run smoothly• Maintain supply chain inventory and records• Train and guide employees• Find cost-effective solutions for supply chain processes• Collaborate with other departments to create coordinated plans for business growth• Develop and implement safety guidelines in all aspects of the supply chain• Ensure supply chain processes meet legal requirements and standards• Communicate and negotiate with suppliers and vendors to land more profitable deals• Adhere to the safety rules/regulations/objectives. Provide leadership to supply chain teamto ensure safe working practices, promoting safety awareness.• Ensure Supply Chain related processes are functioning effectively to support businessgrowth in the territories of responsibility.• Meet requirements of regulatory compliances by ensuring license, permit are granted forthroughout of importation and exportation, complying to all policies, procedures and standard business practices for Supply Chain related operations including internal control and ISO 9000 standards.• Develop competencies/skillsets/leadership of subordinates and the entire SC team in Italy, provide them with objectives, tools, and information necessary to execute the job competently with minimum guidance.• Develop the successor and back-up plan.• Supervise and motivate the team members to achieving continuous improvement in increased synergy spirit to enhance speed, communication, consistency and accuracy

• Planning end point itinerary• Ensuring stores have enough SKU’s• Making sure suppliers have enough SKU’s to meet demand• Overseeing the ordering and packaging process• Monitoring SKU levels• Tracking SKU’s through depots to make sure they arrive at their end point locations• Overseeing arrival of shipments