Yash Pujare Email & Phone Number

Mumbai, Maharashtra, India

• Provided second-level technical support for complex hardware, software, and network issues, ensuring minimal downtime for user.
• Managed escalated tickets from the L1 support team, delivering timely and effective solutions.
• Administered Active Directory, managing user accounts, groups, and permissions forsecure access.
• Performed advanced troubleshooting for network issues, including TCP/IP configuration, DNS, DHCP, and VPN setup.
• Implemented software updates, patches, and security measures to ensure system stability and data protection.
• Worked closely with the IT infrastructure team to address server, storage, and network connectivity issues.

India

• Used ticketing systems to manage and process support actions and requests.
• Patched software and installed new versions to eliminate security problems and protect data.
• Working on VPN infrastructure and allowed for security purpose (ex. zscaler, cloudflare ) Also working on Av protection like ( cortex sophos symentec. )
• Basic knowledge of AD server. Laps password, bitlocker key, hostname Deleting, password Reset for user,Id unlock and also day to day activities does on server
• Remote connections VIP support to cinet user.
• Mac support and troubleshooting also using Mac on day to day activities.

Maharashtra, India

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updatedProvided network support services for devices such as hubs, bridgesrouters and other hardwareApplication.

India

Configured hardware, devices and software to set up work stations for employees.Connected to computer of client using remote link to install programs and applications